Amazon Expediting Fleet Specialist - job 1 of 2

The Amazon Expediting Fleet Specialist at MSX International is tasked with resolving vehicle down situations due to part-related delays, managing backorders, and ensuring effective communication with dealers and Field Teams. In this role, you will actively collaborate with MOPAR Supply Chain and various departments to expedite parts and provide real-time updates, making it essential to have strong problem-solving and communication skills.

To qualify for the Amazon Expediting Fleet Specialist position at MSX International, candidates typically need a bachelor's degree in Supply Chain, Logistics, or Business and at least four years of supply chain management experience. Experience in automotive parts or dealership environments is highly preferred, alongside strong analytical, problem-solving, and communication abilities.

MSX International supports Amazon Expediting Fleet Specialists through comprehensive training, including remote training to help you become proficient in using all necessary corporate tools and systems. Continuous collaboration within teams such as MOPAR Supply Chain and Fleet management ensures that specialists receive the assistance they need to perform effectively in a fast-paced environment.

The work environment for an Amazon Expediting Fleet Specialist at MSX International is primarily remote, with the flexibility to work from home. This allows you to manage your schedule while maintaining constant communication with dealers and necessary teams. Expect a dynamic and fast-paced atmosphere with high expectations, where proactive problem-solving is key!

Success as an Amazon Expediting Fleet Specialist requires exceptional communication skills, both written and verbal, alongside strong interpersonal abilities. A good understanding of automotive processes, parts, and supply chain management is critical. Additionally, expertise in analytical thinking and decision-making will help you navigate challenges efficiently, ensuring you meet dealer needs and fulfill parts requests promptly.

When answering this question, highlight any previous roles involving supply chain management, particularly in the automotive sector. Mention specific projects or situations where you successfully improved efficiency or resolved challenges and be sure to discuss your familiarity with tools and software relevant to supply chain operations.

Demonstrate your negotiation skills by discussing a specific instance when you effectively resolved a conflict during negotiations. Emphasize your listening skills, patience, and ability to find win-win solutions while maintaining professionalism and focus on the end goal.

Discuss your methods for prioritizing tasks, such as creating to-do lists, using digital task managers, or setting deadlines based on urgency or importance. Provide an example of a busy day where your strategy helped you manage multiple responsibilities effectively.

When answering, mention any specific tools or software you've used for tracking parts, such as Electronic Parts Catalogs (EPCs) or inventory management systems. Explain how proficiency in these tools supports efficiency in your role and enhances communication with dealers.

Provide a detailed example of a specific case where you identified a delay and took actionable steps to resolve it. Highlight your problem-solving skills, collaboration with teams, and any innovative approaches you implemented to ensure the timely fulfillment of parts.

Discuss your communication style and how you ensure that updates are timely, clear, and informative. Share any specific communication tools or protocols you’ve followed and how you adjust your messages based on the audience's needs.

Emphasize that strong customer service skills enhance relationships with dealers and field teams, creating a collaborative environment. Describe how actively listening and empathizing with dealer needs helps build trust and improves service delivery.

Mention your previous roles where team collaboration was essential. Provide examples of successful group projects or how you supported your teammates, highlighting your ability to adapt and communicate effectively within teams.

Explain your proactive approach when dealing with backordered parts, such as seeking alternative suppliers, optimizing tracking, and keeping all stakeholders informed about the status of parts. Show your emphasis on communication and problem-solving.

Discuss essential qualities such as strong organizational skills, attention to detail, effective communication, and a results-driven mindset. Emphasize how these attributes align with the responsibilities outlined for the position and contribute to the team’s success.