Amazon Expediting Fleet Specialist - job 1 of 2
Company Description
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description
The Amazon Expediting Fleet Specialist is responsible for resolving vehicle down situations at dealerships caused by part related concerns and delays. They will proactively resolve situations with large volumes of backordered parts within supply chain matters domestically and in Europe. If unable to resolve completely, they will be expected to provide real time updates offering transparency to our Field Teams and dealers on resolution progress. This will be accomplished by becoming proficient in all Mopar and necessary corporate tools and systems. These Specialists will work closely with MOPAR Supply Chain/Parts Expediting, Top Care, CRT, Business Centers/Area Managers, Technical Advisors, Fleet, Field Service Consultants, Technical Service Operations, Customer Care, and Contact Centers. It will require a daily focus on problem solving to obtain required parts, make expediting decisions to ship parts and track them until arrived at required locations (dealer). It is a fast-paced environment with high expectations.
Day to Day Responsibilities
Requests to be handled include among others:
- Cross-functional support between Stellantis Expediting and Stellantis Fleet teams
- Apply additional pressure on slow-moving situations to obtain urgently needed parts
- Dealer to dealer (D2D) sale negotiations - ability to get a dealer to sell a part to
- another dealer
- Dealer interaction for part fulfillment, both verbal and written
- Part tracking
- Follow up with the different groups that own where the part is at that point in time
- and escalate appropriately
- Ability to look up a VIN using Stellantis sites and applications for part usage
- Upgrade order status
- Place requests on dealer behalf
- Force or void orders
Other duties as assigned from time to time by Management
Qualifications
- Ability to relate with dealer
- Customer service and interpersonal skills
- Exceptional written and verbal communication skills
- Knowledge of automotive processes & parts
- Strong leadership and interpersonal qualities
- PC literate
- Self-starter
- Work in an individual and team environments
- Proven analytical, problem solving and decision-making abilities
- Results driven
- Must have the ability to work in a fast paced, changing, intense environment
- Bachelor’s degree in Supply Chain, Logistics, and/or Business preferred
- Minimum of four years supply chain management or related experience preferred
- Dealership or OEM related experience, min. one year
- Experience with Electronic Parts Catalog (EPC) desirable
- Mopar service parts, assembly plant or PDC experience preferred
Additional Information
Physical Demands
- While performing the duties of this job, the employee is regularly required to call, video,
- email, message and communicate with the customer and co-workers
- Work at a PC for 8-10 hours daily
- Reasonable accommodations may be made to enable individuals with disabilities to perform
- the essential functions
Work location
- 90+% working for home
- Training will be completed remotely
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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With almost 7,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: • Warranty & Technical • Parts & Service • Retail Performance Management • Customer Engagement • Fleet & Mobili...
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