Associate Director, Client Operations, Fund Administration

The Associate Director, Client Operations at MUFG Investor Services is responsible for managing fund accounting teams, ensuring the delivery of accurate NAV reports and financial statements, and building strong client relationships. This role involves overseeing the audit process, ensuring operational controls are met, and engaging in system initiatives to drive process improvements.

To apply for the Associate Director, Client Operations position at MUFG Investor Services, candidates should hold a university degree in finance or accounting and have at least 5 years of experience in fund administration, including management experience. Proficiency in Microsoft Excel and an understanding of various fund structures are also essential.

MUFG Investor Services promotes a vibrant and connected team culture, where innovation and client focus are at the core of every operation. As an Associate Director, you'll enjoy the collaborative environment that encourages creativity and employee engagement, allowing you to thrive and make a significant impact.

MUFG Investor Services supports career growth by offering a range of professional development opportunities, including training programs and participation in global initiatives. As an Associate Director, your leadership skills will be honed through hands-on experience and collaboration with talented professionals in a dynamic setting.

MUFG Investor Services is looking for candidates who have a client-centric mentality, an in-depth understanding of the fund administration industry, and the ability to embrace new technologies for improving processes. Strong leadership capabilities and experience managing a team are also critical for the Associate Director role.

The main responsibilities of an Associate Director in Client Operations at MUFG Investor Services include managing fund accounting teams, ensuring accuracy in client deliverables, overseeing audits, addressing client queries, and driving operational efficiency while participating in innovative projects aligning with organizational goals.

In the Associate Director role at MUFG Investor Services, you'll work within a collaborative framework that emphasizes team engagement, morale, and performance management. Your leadership will help cultivate a motivated team that strives for excellence in delivering fund administration services.

To manage a fund accounting team effectively, I focus on communication, setting clear expectations, and ensuring that each team member is engaged in their roles. Regular feedback sessions and training are crucial to developing their skills and maintaining high morale while achieving our shared goals.

I adopt a proactive approach by actively listening to client concerns and addressing them promptly. By involving the relevant team members and facilitating open communication, I ensure that solutions are tailored to meet client expectations while maintaining transparency throughout the resolution process.

In a previous role, we faced significant challenges during an audit due to data discrepancies. I coordinated with my team to conduct a thorough review, identified the root cause, and implemented corrective measures. This not only ensured compliance but also resulted in improved processes for future audits.

I implement a structured review process where team members double-check their work and cross-verify figures before submission. Additionally, I oversee the final review, ensuring compliance with relevant regulations and expectations, thus maintaining a high standard of accuracy in our financial statements.

SOC1 compliance involves ensuring that our operational controls are adequate to protect client data and ensure accurate reporting. I ensure that my team is aware of these requirements and that we rigorously follow the necessary procedures to maintain compliance during all financial reporting.

I have robust experience with fund accounting software such as Geneva and Investran. I have utilized these platforms for financial reporting, fee calculations, and data management. Understanding nuances in these tools has enabled me to optimize reporting processes and provide accurate deliverables.

I prioritize open communication, regular team-building activities, and recognition of individual contributions. I also encourage ongoing professional development, which motivates team members and fosters an environment of continuous improvement and high performance.

I stay organized by prioritizing tasks based on urgency and impact. I communicate with my team about deadlines, ensuring they are aware of their responsibilities. We work collaboratively under pressure, and I provide support to manage workloads effectively, ensuring timely delivery of services.

Innovation plays a vital role in improving efficiency and processes. I encourage my team to think creatively about problem-solving and utilize new technologies. Whether streamlining reporting processes or automating routine tasks, I actively seek ways to evolve our operations continually.

I focus on open communication and trust-building with clients by understanding their needs and concerns. Regular check-ins, feedback requests, and proactive problem-solving help foster strong relationships, enabling us to provide exceptional service that meets their expectations.