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District Manager - job 2 of 2

Company Description

Monro Inc. is a leader in the automotive maintenance and repair services industry.  We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time. 

Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands.  We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.    

Job Description

The District Manager is responsible for the successful operations of 12 -15 stores in Maryland.  Responsibilities include the workforce planning, hiring, training, counseling, developing store managers and retention of teammates to ensure the district financial goals are achieved.  The District Manager sets accountability and expectations for teammates on the company standards, policies and procedures, and develops an environment which is conducive to accomplishing both the company and teammate personal goals. 

Pay: $95,000 - $130,000 including incentives. Pay is based on experience.  This role is eligible for additional incentives including company vehicle with gas card and cell phone stipend. 

Essential Functions:

  • Develop Store Managers to become culture change leaders who produce a consistent 5-star Guest experience
  • Ensure assigned locations (districts) are staffed in accordance with company workforce planning standards that ensure staffing matches demand 
  • Responsible for hiring, training, and developing of all store management and minimizing turnover
  • Train, develop and lead Store Managers and Manager trainees on store operations, sales, product knowledge, and service techniques
  • Manage budget and capital expenses to exceed objectives
  • Manage budget to maximize profit potential of the district; develop recovery plans to address shortcomings as needed
  • Conduct and document store visit cadence (every store at least once per quarter) which includes tracking action items and communicating follow-up expectations to the Store Manager
  • Assure all required documents/processing/reporting, company policies, safety, regulations, and standards are met throughout the district
  • Train, monitor, and ensure company safety and security standards are enforced to provide a work-safe environment
  • Communicate effectively and professionally with Store Support Center teammates to include Executive Management, Marketing, Accounting, Payroll, Human Resources, and other departments as required
  • Maintain knowledge of local market competitors, automotive industry, and new developments
  • Manage district inventory within company established standards and policies
  • Complete all Monro University required training with the guidelines and timing provided
  • Perform other duties as assigned

Management Responsibility:

The District Manager has leadership responsibility for the entire operations 12 -15 stores within the assigned district, with direct supervisory responsibilities for Store Managers.  This position operates under the general direction of the Regional VP.

 

Qualifications

Education and Experience:

  • High School Diploma or equivalent (Associate’s or Bachelor’s degree in Business a plus) and a minimum of 5 year’s management experience.
  • Prior management in a multi-unit retail environment strongly preferred
  • Tire or automotive-related business preferred  

Knowledge & Skills:

  • Self-aware, servant leader with proven experience managing a team of 10 or more employees where responsibilities included interviewing, hiring, training, counseling and termination of teammates.  
  • Previous experience with performance management including coaching, setting expectations, writing and delivering performance reviews, managing disciplinary actions, conducting investigations, and holding teammates accountable for results 
  • Strong motivator and role model to teams with the ability to proactively diagnose problems and provide effective solutions; ability to deal with problems involving several concrete variables in standardized situation
  • Proven practitioner in sales with the ability to train others in successful sales techniques and strategies
  • Clear communicator of ideas, concepts, and initiatives including the ability to connect disparate data points into one message
  • Ability to read, interpret and communicate business and financial documents regularly  
  • Ability to interrupt and calculate figures such as financial reports, discounts, interest, commissions proportions, and percentages; ability to apply concepts of basic algebra
  • Ability to apply common sense understanding to communication and carry out instructions furnished in written, oral, and diagram or schedule form 
  • Proficient with all Microsoft Office applications with the ability to learn new and existing company specific software applications
  • Demonstrated experience managing a P&L and familiarity with key line item management to impact results

Work Environment & Physical Requirements:

  • This job operates in an office environment with exposure to an automotive retail store environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines.
  • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)
  • Ability to work flexible hours/days including evenings and weekends; additional time may be required depending on business needs. 
  • Ability to work with hands overhead, stand for long periods, and lift 50 lbs.; frequent reaching, bending, twisting, pulling, and pushing.
  • Frequent travel within assigned district.

Additional Information

Benefits  

  • Health Insurance  
  • Dental Insurance 
  • 401K Retirement Plan with Company Match 
  • Paid vacation 
  • Paid Holidays 
  • Career Development 
  • Employee Discounts  

 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Average salary estimate

$112500 / YEARLY (est.)
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$130000K

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What You Should Know About District Manager, Monro, Inc.

Are you ready to take your leadership skills to the next level? Monro Inc., a leading name in the automotive maintenance and repair industry, is seeking a District Manager for our Glen Burnie, MD area. In this pivotal role, you'll oversee the operations of 12 to 15 stores, setting the standard for quality and customer service across the district. You'll be the driving force behind workforce planning—hiring, training, and developing talented store managers who will help create a culture that emphasizes a stellar guest experience. Your expertise will be crucial in ensuring that all stores meet and exceed financial goals while maintaining the company’s high standards. With a competitive salary range of $95,000 to $130,000 plus additional incentives such as a company vehicle, gas card, and cell phone stipend, this position promises not just a job but a footprint in a thriving organization since 1957! Your responsibilities will include effective budget management, persistent performance monitoring, and plenty of active communication with various support teams. We’re looking for someone driven and self-aware, with significant multi-unit retail management experience, particularly in the automotive sector. Come be a part of a company that values growth, training, and the personal goals of each teammate while making a genuine impact within the community!

Frequently Asked Questions (FAQs) for District Manager Role at Monro, Inc.
What are the main responsibilities of the District Manager at Monro Inc.?

The District Manager at Monro Inc. is responsible for overseeing the successful operations of 12 to 15 automotive repair stores in Maryland. This includes workforce planning, managing budgets, ensuring compliance with company standards, training store managers, and developing an effective team culture to enhance the guest experience.

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What qualifications are needed for the District Manager position at Monro Inc.?

To qualify for the District Manager role at Monro Inc., candidates should have at least a high school diploma, with a preference for an Associate’s or Bachelor’s degree in Business. A minimum of 5 years of management experience, particularly in a multi-unit retail environment, is also required, along with automotive industry knowledge being a strong plus.

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How does Monro Inc. support career growth for its District Managers?

Monro Inc. prioritizes career development for its District Managers through on-the-job training, company-sponsored certifications, and leadership training programs available through Monro University. The company values growth, offering opportunities for advancing into higher-level management roles.

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What benefits does Monro Inc. offer to District Managers?

The benefits package for District Managers at Monro Inc. includes health insurance, dental insurance, a 401K retirement plan with company match, paid vacation, paid holidays, career development opportunities, and employee discounts. These benefits aim to enhance personal well-being and job satisfaction.

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How does Monro Inc. ensure a positive work environment for District Managers?

At Monro Inc., a positive work environment is achieved through clear communication, setting accountability for store managers, and ensuring a culture that values teamwork and professional development. The District Manager is instrumental in fostering this environment by leading with a servant-leader mindset.

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Common Interview Questions for District Manager
What steps would you take to drive sales growth in your assigned stores as a District Manager?

To drive sales growth, I would implement a comprehensive analysis of both current performance metrics and local market conditions. By engaging store managers in brainstorming sessions to identify unique selling opportunities and ensuring staff are trained in effective sales techniques, I can create a motivated workforce focused on achieving sales goals.

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How do you handle underperforming team members in your district?

Handling underperforming team members involves a proactive approach—starting with one-on-one meetings to understand their challenges. I would work with them to set clear expectations and provide the necessary training or resources to improve. Consistent follow-ups ensure accountability and progress tracking.

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Can you describe a time when you successfully turned around a struggling store?

In my previous role, I noticed a store with declining sales and high turnover. I implemented a strategic plan that included staff retraining, rigorous performance tracking, and engaging the local community through events. Within months, customer satisfaction ratings improved significantly, leading to increased sales and a more stable team.

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What is your approach to budget management within your stores?

My approach to budget management centers around proactive planning and continuous monitoring. I regularly review financial statements, engage store managers in budget discussions, and identify areas for cost reduction without compromising quality. Collaboration with the team fosters an overall sense of ownership in reaching financial goals.

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How do you prioritize tasks when managing multiple stores?

Prioritization begins with assessing each store’s current needs and performance levels. Based on urgency and impact, I use a system to schedule visits and tasks, ensuring that critical issues are addressed promptly while also maintaining long-term strategic goals for district performance.

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What role do you see communication playing in your work as a District Manager?

Communication is vital in fostering a collaborative culture. I emphasize the importance of open dialogue, providing feedback, and sharing best practices among the team. Consistent communication ensures everyone is aligned with company goals and can offer innovative ideas for improvement.

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How do you stay informed about industry trends and competitor activities?

I remain informed through continuous research, attending industry conferences, and engaging in networking opportunities with peers. Subscribing to industry publications also helps me keep abreast of new developments, which I then share with my district team to adapt our strategies accordingly.

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Describe your leadership style when managing store managers.

My leadership style is rooted in servant leadership, focusing on empowering store managers by providing them with the tools and guidance they need to excel. I believe in promoting accountability while also being approachable so that my team feels supported and motivated to achieve their best.

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What strategies do you use for effective team development?

I prioritize training and mentorship within my team, encouraging cross-training among employees to enhance skill sets. Establishing a feedback culture where success is recognized and lessons learned are shared promotes continuous improvement and team cohesion.

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How do you ensure compliance with safety standards across all stores?

Ensuring compliance involves regular training on safety protocols and conducting frequent evaluations to identify potential safety hazards. I foster a culture of accountability where every employee is empowered to speak up about safety concerns and actively participate in maintaining a secure work environment.

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Founded in 1957 and headquartered in Rochester, New York, Monro, Inc is a chain of automotive repair centers. The company provides services for automotive under car repair and tire sales .

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DATE POSTED
January 1, 2025

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