Medical Receptionist Float

As a Medical Receptionist Float at MultiCare, your primary responsibilities include greeting and assisting patients, managing phone calls, scheduling appointments, registering patients, and performing charge entry and payment posting. You'll also be tasked with cash reconciliation and balancing, making sure everything runs smoothly at the front office. This role is vital as you represent the welcoming face of our clinics.

To qualify for the Medical Receptionist Float position at MultiCare, candidates should have a minimum of one year of clerical or receptionist experience, with preferring experience in a medical setting. Additionally, having a relevant certification or degree, such as in Medical Office Assistance or Health Unit Coordination, can substitute for experience, showcasing your ability to handle the responsibilities effectively.

Customer service experience is essential for the Medical Receptionist Float role at MultiCare. You'll be on the front lines, interacting with patients and their families each day. Your ability to provide friendly, efficient service directly impacts patient satisfaction and reflects our organizational values of kindness and collaboration.

As a Medical Receptionist Float at MultiCare, you can expect a supportive and collaborative work environment. Our mission-driven culture emphasizes teamwork and a sense of belonging among employees, making it a great place to build your career. You'll be part of Washington's largest community-based health system, with access to a flexible schedule and opportunities for growth.

The pay for the Medical Receptionist Float at MultiCare ranges from $19.86 to $28.58 USD per hour, depending on your experience, skills, and education. In addition to competitive pay, MultiCare offers a comprehensive benefits package including medical, dental, retirement benefits, and paid time off, designed to support your health and well-being.

In my previous experience, I have always upheld patient confidentiality by strictly adhering to HIPAA regulations and only discussing patient information in private settings. I believe it’s crucial to respect patients’ privacy while ensuring they feel secure and valued. I make it a priority to train and communicate with colleagues about the importance of confidentiality as well.

During busy periods, I prioritize tasks by evaluating urgency and importance. I focus on immediate patient needs first—such as answering phone calls and checking in patients—while also managing administrative tasks when there’s a lull. Effective time management and knowing how to delegate tasks when possible are key in maintaining an efficient workflow.

Certainly! There was a time when a patient was upset due to a scheduling conflict. I listened patiently to their concerns, apologized for the inconvenience, and quickly worked on finding a suitable solution. By showing empathy and offering alternative options, I was able to resolve the issue and reassure the patient that we value their time and care.

I have extensive experience using various medical office software such as EMR systems for scheduling and patient records. Additionally, I am proficient in using common office equipment, including fax machines, copiers, and multi-line phones. My familiarity with these tools allows me to efficiently carry out daily tasks in a medical office setting.

I believe the most important qualities for a Medical Receptionist Float include excellent communication skills, strong attention to detail, and a compassionate demeanor. It's essential to create a welcoming environment for patients, while also handling administrative tasks accurately and efficiently in a fast-paced setting.

Handling sensitive information in a medical office requires strict adherence to privacy practices. I ensure that all patient data is processed discreetly, avoid discussing sensitive issues in public areas, and follow secure data handling procedures. Creating a culture of trust and respect for patient confidentiality is very important to me.

I stay organized by utilizing to-do lists and prioritization techniques. Keeping a well-organized workspace helps me quickly access needed documents and tools. I also make sure to set reminders for important tasks and communicate effectively with team members to manage workloads collectively.

I’m motivated by the opportunity to make a positive difference in patients' experiences. Knowing that I am the first point of contact and can help ease their stress makes my role incredibly fulfilling. I thrive on creating a friendly atmosphere and assisting patients with whatever they need during their visit.

Making patients feel comfortable begins with a warm smile and friendly greeting. I strive to engage patients in friendly conversation, allowing them to express their concerns freely. Additionally, I ensure they are informed about the process and timing of their visit, which helps alleviate anxiety and builds trust.

I want to work at MultiCare because I admire the organization’s commitment to community health and its values of kindness, collaboration, and integrity. As a Medical Receptionist Float, I would love to contribute to a mission-driven team and be part of an organization recognized as a great place to work. I am excited about creating a positive impact in patient care.