BDC Appointment Setter

As a BDC Appointment Setter at Ocean Cadillac, you'll handle both inbound and outbound calls to assist customers with their sales and service inquiries. Your main responsibilities include following up on leads, scheduling sales appointments, and setting up service visits while maintaining detailed customer information in our CRM system. You will also work closely with the sales, service, and marketing teams to ensure client satisfaction and loyalty.

To be a successful BDC Appointment Setter at Ocean Cadillac, we’re looking for candidates with strong communication skills and a professional demeanor. Experience in customer service or sales, preferably in the automotive sector, will be beneficial. Being organized, detail-oriented, and capable of managing multiple tasks is essential. Additionally, bilingual candidates who speak both English and Spanish will have an added advantage!

At Ocean Cadillac, you’ll find a fast-paced and collaborative work environment. We pride ourselves on fostering a supportive team atmosphere, where each member contributes to the overall success of the company. You'll be surrounded by dedicated colleagues from the sales, service, and marketing teams, focused on providing exceptional customer experiences and achieving shared goals.

BDC Appointment Setters at Ocean Cadillac enjoy competitive compensation of $20 per hour, plus commission opportunities based on performance. In addition to great pay, employees receive a comprehensive benefits package, including a 401(k) plan with company match, paid time off, holidays, and exclusive discounts on vehicles and services offered by the Murgado Automotive Group.

Absolutely! Ocean Cadillac is committed to the career development of its employees. As a BDC Appointment Setter, you’ll have access to numerous development opportunities within the Murgado Automotive Group. We value our employees and encourage them to grow within the company, providing the perfect stepping stone for a fulfilling long-term career in the automotive industry.

When answering this question, reflect on your passion for customer service and the automotive industry. Highlight your desire to connect customers with their dream vehicles and how you find satisfaction in helping others. Sharing a personal story about a positive customer interaction can also resonate well with interviewers.

To effectively answer this question, provide a specific example from your previous experience where you had to manage multiple responsibilities. Describe the strategies you used, such as prioritizing urgent tasks, utilizing time management tools, or delegating where appropriate, and discuss how it led to a successful outcome.

Start by outlining your approach to handling difficult customers, which may include staying calm and actively listening to their concerns. Emphasize your ability to empathize and find a resolution that meets their needs, giving an example if possible. Highlight how keeping a positive attitude can turn a challenging interaction into a positive experience.

Be specific about the CRM systems you've used in previous roles and how you utilized them to maintain customer information, track interactions, and follow up on leads. Discuss how this experience makes you well-prepared for the BDC Appointment Setter role at Ocean Cadillac and contribute to effective team collaboration.

Identify key skills relevant to the role such as effective communication, organization, or customer empathy. Provide specific examples of how you’ve demonstrated these skills in previous positions, and why you think they are crucial for success as a BDC Appointment Setter at Ocean Cadillac.

Discuss your strategy for effective follow-up, which might include calling, sending an email, or reaching out via text. Describe how you balance persistence with respect, ensuring that your contacts provide value and remind them of their interest without being intrusive.

Your answer should reflect a genuine interest in Ocean Cadillac, the luxury automotive sector, and the chance to work within the Murgado Automotive Group. Mention any positive reviews, company values, or growth opportunities that attract you to the role, and relate it to your career goals.

Think of a scenario where you went above and beyond for a customer, using this example to illustrate your dedication to customer service. Detail the situation, your actions, and the outcome, focusing on how it positively impacted the customer and the business.

Describe your approach to ensuring clear and effective communication, such as using an upbeat tone, actively listening, and asking open-ended questions. Discuss how you adjust your communication style based on the customer’s responses and needs, ensuring they feel heard and valued.

Share specific tools or techniques you use to stay organized, such as to-do lists, calendars, or prioritizing tasks based on deadlines. Highlight how maintaining organization supports your efficiency as a BDC Appointment Setter and helps in delivering high-quality customer service.