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RN Patient Care Coordinator

Nashville General Hospital is hiring a RN Patient Care Coordinator for full-time Days!   
      
This position provides an integral role as an interdisciplinary team whose purpose is to improve the ability of patients designated as moderate and high risk to maintain and improve their health and avoid preventable emergency department visits and hospitalizations.  The CCT Nurse Coordinator, with the assistance of the CCT multidisciplinary team, will ensure continuity and coordination of care across transitions, including hospital/community facility to home; will identify barriers and facilitate optimal care delivery, including addressing gaps, medical, pharmaceutical, and social needs; and will develop a comprehensive care plan to address those needs that include prevention, patient self-management, access to community resources and education about their chronic disease condition. *On-call and weekend coverage rotation*   
    
As a RN Patient Care Coordinator, you will:
  • Assist in the management of patients with chronic diseases following established protocols and systems for disease management in collaboration with providers.
  • Conduct home visits to assess patient needs, implement care plans, and follow up on patients 
  • Create and maintain schedules for clinicians 
  • Provides telephonic outreach and in-person consultation to members identified as medium and high risk, having a chronic condition(s) and in need of preventive services.
  • Collects in-depth health information about a member’s health history as well as assessing a member’s individual needs to assist in identifying higher-risk members and develop a comprehensive plan of care addressing these needs.
  • Provide patient and family education on prevention, early detection of exacerbations of chronic disease and development and implementation of a chronic disease action plan. 
  • Conducts comprehensive nursing coverage for triage and assessments including medical, behavioral, and social needs of the patient identifying services patient has received, reasons for prior admissions and any gaps in care based on evidence based clinical standards and communicate findings with the patient's primary care physician. 
Required Skills & Qualifications:     
  • Active license to practice as a practical or registered nurse in the state of Tennessee
  • Bachelor’s degree in Nursing preferred
  • 3 years of Clinical Experience preferred
  • BLS certification required 
    
About Nashville General Hospital    
    
Nashville General Hospital (NGH) is Nashville’s original community-based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community    
    
Our benefits include:    
  • Medical, Dental, and Vision Insurance within first 31 days of employment
  • Programs to reduce share of deductible and total out-of-pocket expenses
  • Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
  • Short and Long-Term Disability - up to 60% of eligible weekly pay
  • Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
  • Retirement Plan - eligible up to IRS max limits and includes company contribution
  • Shift and Weekend Differential Pay Offered on Nights and Weekends
  • Tuition Reimbursement for employee and dependents
  • 12 paid holidays - any holiday worked is another holiday banked
  • Flexible Spending Accounts
  • Free Parking for all employees
    
 Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.   

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About RN Patient Care Coordinator, Nashville General Hospital

If you're an enthusiastic and compassionate RN looking to make a real impact, Nashville General Hospital has an exciting opportunity for you as a RN Patient Care Coordinator! In this full-time position, you'll join an interdisciplinary team dedicated to enhancing the health of patients at moderate to high risk, helping them to maintain their wellness and avoid unnecessary hospital visits. Your day-to-day will involve creating comprehensive care plans tailored to individual needs, conducting home visits, and collaborating with healthcare providers to ensure continuity of care. You'll be assessing patient needs, facilitating access to community resources, and providing education on chronic disease management. This vital role offers a chance to truly connect with patients and make their lives better while working alongside a diverse and supportive team. Your responsibilities will also include conducting telephonic outreach, maintaining clinician schedules, and communicating findings effectively with primary care physicians. With competitive benefits and a commitment to the Nashville community, Nashville General Hospital is not just an employer but a partner in healthcare. Join us in making a meaningful difference!

Frequently Asked Questions (FAQs) for RN Patient Care Coordinator Role at Nashville General Hospital
What are the key responsibilities of the RN Patient Care Coordinator at Nashville General Hospital?

As an RN Patient Care Coordinator at Nashville General Hospital, your primary responsibilities include conducting home visits to assess patient needs, implementing and reviewing care plans, providing telephonic outreach, and ensuring coordination of care across different healthcare settings. You'll assist patients with chronic disease management and provide education to ensure they understand their health conditions.

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What qualifications do I need to apply for the RN Patient Care Coordinator position at Nashville General Hospital?

To apply for the RN Patient Care Coordinator position at Nashville General Hospital, you’ll need an active nursing license in Tennessee, with a Bachelor’s in Nursing preferred. Additionally, having a minimum of three years of clinical experience and BLS certification will significantly enhance your application.

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What kind of support and resources are available for RN Patient Care Coordinators at Nashville General Hospital?

Nashville General Hospital offers a robust support system for RN Patient Care Coordinators, including access to a multidisciplinary team to collaborate on patient care, as well as community resources to better assist patients with social needs. You'll also benefit from continued professional development opportunities and comprehensive benefits.

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What is the work schedule like for the RN Patient Care Coordinator role at Nashville General Hospital?

The RN Patient Care Coordinator position at Nashville General Hospital typically follows a full-time day schedule, but it does include an on-call and weekend coverage rotation. This flexibility allows you to impact patient care while also maintaining a work-life balance.

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How does Nashville General Hospital support the professional growth of RN Patient Care Coordinators?

At Nashville General Hospital, there's a strong focus on professional growth for RN Patient Care Coordinators. We offer tuition reimbursement for furthering education, mentorship opportunities, and access to various training programs to help you stay ahead in your nursing career.

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What benefits can RN Patient Care Coordinators expect at Nashville General Hospital?

Nashville General Hospital provides a comprehensive benefits package for RN Patient Care Coordinators that includes medical, dental, and vision insurance, life and disability insurance, a retirement plan with company contributions, and tuition reimbursement. Employees also enjoy paid holidays, flexible spending accounts, and free parking.

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Can you describe the impact an RN Patient Care Coordinator can have on patient outcomes at Nashville General Hospital?

An RN Patient Care Coordinator at Nashville General Hospital plays a crucial role in enhancing patient outcomes by ensuring personalized care, addressing potential barriers, and implementing preventive measures. This proactive approach helps to reduce emergency visits and hospitalizations, ultimately making a significant difference in community health.

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Common Interview Questions for RN Patient Care Coordinator
What strategies do you use to create effective care plans for patients?

When answering this question, reflect on your ability to assess patient needs comprehensively. Discuss how you would collaborate with other healthcare professionals to gather necessary information and then develop individualized care plans that align with best practices and patient preferences.

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How do you handle a situation where a patient is non-compliant with their treatment plan?

A great response includes discussing communication techniques. Talk about how you would engage the patient, explore their reasons for non-compliance, and work collaboratively to adjust the treatment plan, ensuring it resonates with their lifestyle and capabilities.

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Describe your experience with chronic disease management.

Highlight specific experiences where you managed patients with chronic diseases, emphasizing your role in education, monitoring, and collaboration with other healthcare providers to manage comorbid conditions effectively.

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What is your approach to conducting home visits?

Discuss your protocol for home visits, including building rapport with patients, ensuring a non-intrusive and respectful approach, and collecting detailed health information while assessing environmental factors that may impact their health.

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How do you prioritize tasks when managing multiple patients?

Explain your prioritization strategy, mentioning techniques such as urgency assessment, effective use of technology for scheduling, and time management to ensure all patients receive the care they need without delays.

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How do you ensure continuity of care during patient transitions?

Discuss the importance of effective communication with other healthcare teams, ensuring all relevant information is shared. You could mention using checklists or electronic health records to track transitions and interventions.

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What tools or technologies do you use to track patient progress?

Emphasize familiarity with healthcare technologies, such as electronic health records (EHRs) and patient management systems. Explain how you use these tools to monitor progress, document care, and facilitate communication among care teams.

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Can you provide an example of how you solved a challenging patient case?

Provide a specific example where you successfully navigated a complex case. Share details on patient assessment, collaborative efforts with the healthcare team, and the positive outcomes achieved through your interventions.

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How do you handle cultural competency in patient care?

Describe your understanding of cultural competencies in healthcare. Share strategies you adopt to ensure all patients feel understood and respected, considering their backgrounds and values when delivering care.

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What role do you believe education plays in patient self-management?

Discuss the importance of patient education in empowering them to manage their health. Highlight any techniques or programs you’ve employed to educate patients on their conditions, emphasizing the positive impact on their overall health management.

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Founded in 1890 as City Hospital, the area's original community hospital, Nashville General Hospital provides quality care for more than 58,000 patients each year, regardless of their ability to pay. Accredited by the Joint Commission, Nashville G...

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 25, 2024

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