Assistant Manager - Optical - job 2 of 7

The key responsibilities of the Assistant Manager at America's Best include monitoring profit and sales goals, optimizing operations within the eyeglass department, ensuring compliance with company standards, supervising staff, and providing exceptional customer service. Additionally, you’ll be involved with inventory control and report gathering for corporate communication.

To qualify for the Assistant Manager role at America's Best, candidates should have prior optical sales experience, supervisory experience is preferred. Strong communication and organizational skills, an understanding of store operations, and exceptional customer service abilities are also essential.

As an Assistant Manager at America's Best, you can expect a positive and teamwork-oriented work environment. You'll have the chance to lead a devoted team, interact with customers daily, and inspire others while enjoying the benefits of consistently closed Sundays.

America's Best provides a competitive compensation package to Assistant Managers that includes bonus potential, comprehensive health and dental insurance, a 401k plan with company match, paid time off, parental leave, and employee discounts on eyewear, among other valuable benefits.

America's Best is committed to the professional development of its employees by offering training programs, access to educational courses, and numerous opportunities for internal promotions. The company values long-term career fulfillment and provides pathways for growth.

To address underperformance, I would first have a one-on-one conversation with the associate to understand any underlying issues. I would then offer support and clearly outline performance expectations, providing a plan for improvement that includes regular check-ins and feedback.

I prioritize listening to customer needs, being proactive in offering assistance, and ensuring all team members are trained in customer service excellence. I also encourage gathering feedback to continuously improve our service offerings.

I have experience interpreting financial reports by reviewing sales data, identifying trends, and adjusting strategies accordingly. I use these insights to drive performance and contribute to meeting profit goals.

I believe the key to motivating a diverse team lies in understanding individual strengths and aspirations while creating an inclusive environment. Acknowledging achievements, setting clear goals, and encouraging collaboration are also essential.

I prioritize tasks based on urgency and impact on customer service. By breaking down larger tasks into manageable steps and delegating when possible, I ensure that daily operations run smoothly while still meeting deadlines.

I focus on comprehensive onboarding and training that includes hands-on practice and mentorship. I ensure new associates understand operational standards and customer service expectations while providing continuous support.

I stay informed by regularly reading industry publications, attending seminars and workshops, and networking with peers. This helps me bring fresh ideas to the team and implement best practices in our store.

In my previous role, our team faced a sudden surge in customer demand. I organized additional training on time management and prioritization, allowed team members to take initiative in solving problems, and together we exceeded our sales targets during that period.

I focus on current promotions, seasonal displays, and customer tastes. Regularly analyzing what products sell best also informs our visual merchandising strategies, ensuring we capture customer interest effectively.

I believe I bring a unique combination of optical sales expertise, strong leadership skills, and a genuine passion for customer service. I am committed to fostering a positive team dynamic, driving performance, and ensuring that every customer leaves happy.