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Licensed Optician - General Manager - job 3 of 8

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our General Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

  • Achieve and maintain the highest level of customer service.
  • Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
  • Monitor sales results against budgeted.
  • Ensure all store associates achieve and maintain the highest level of customer service.
  • Investigate and compile competitive information.
  • Provide daily and weekly statistics to District Manager and corporate office.
  • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
  • Hire, supervise and train all store associates.
  • Motivate associates to exceed performance standards.
  • Interface and maintain appropriate professional relations with the doctor, other National Vision associates and customers.  

Qualifications

 Are you the right fit? – The Suitable Talent

  • Ability to read, analyze and interpret general business periodicals, technical procedures or governmental regulations.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Maintain license as required by state.
  • Management experience in retail and/or optical industry.
  • ABO & NCLE Certified
  • Proficient computer skills.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Licensed Optician - General Manager, National Vision

As a Licensed Optician - General Manager at America's Best in Gastonia, NC, you'll step into a pivotal role where your leadership will shine! We're not just about selling eyewear; we're revolutionizing how people access quality eye care and eyewear. You’ll manage the daily operations of the store, ensuring that every customer enjoys a seamless, positive experience. This doesn't only mean overseeing sales and employees; it includes motivating your team to meet performance standards, while maintaining high levels of customer service that keep our clients coming back. You’ll be tracking profits and sales goals, all while providing valuable insights to the District Manager and corporate teams. And yes, we respect work-life balance – Sundays off are a given! With a mix of management experience in retail and/or the optical industry, along with your ABO & NCLE certification, you’re equipped to train and inspire your team. At America's Best, we believe in nurturing our associates' growth and providing ongoing career advancement opportunities. Plus, we offer competitive compensation, benefits, and a positive workplace culture that values each person. If you’re ready to make a meaningful impact in the optical world while enjoying a great work environment, apply to be our next General Manager today!

Frequently Asked Questions (FAQs) for Licensed Optician - General Manager Role at National Vision
What are the main responsibilities of a Licensed Optician - General Manager at America's Best?

The Licensed Optician - General Manager at America's Best is responsible for overseeing daily store operations, ensuring exceptional customer service, achieving sales and profit goals, managing store associates, monitoring inventory, and providing detailed performance reports to the District Manager. Additionally, you will facilitate hiring, training, and motivating staff, while maintaining professional relations with the optometrists and customers.

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What qualifications do I need to become a Licensed Optician - General Manager at America's Best?

To qualify for the Licensed Optician - General Manager position at America's Best, you will need to hold a valid license as required by your state, have management experience in retail or the optical industry, be ABO & NCLE certified, and have strong analytical, communication, and computer skills. A passion for customer service and team management is crucial!

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How does America's Best support the professional growth of Licensed Optician - General Managers?

America's Best places a strong emphasis on professional development. As a Licensed Optician - General Manager, you will have access to comprehensive training programs, educational courses, and clear pathways for promotion from within. This commitment to your growth helps pave the way for long-term career fulfillment.

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What benefits does America's Best offer to Licensed Optician - General Managers?

At America's Best, Licensed Opticians - General Managers benefit from competitive compensation packages that include bonus potential, health and dental insurance, a 401k retirement plan with company matching, paid time off, paid holidays, parental leave, and employee discounts on eyewear, among various other perks.

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What qualities are essential for a successful Licensed Optician - General Manager at America's Best?

A successful Licensed Optician - General Manager at America's Best should possess excellent leadership and motivational skills, strong customer service orientation, financial acumen for tracking P&L, effective communication skills, and the ability to analyze data to make informed decisions. A positive attitude and a passion for the optical field are also vital!

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Common Interview Questions for Licensed Optician - General Manager
Can you describe your management style as a Licensed Optician - General Manager?

When answering this question, focus on your approach to leadership. You might discuss how you prioritize team motivation, set clear expectations, and foster an inclusive environment that encourages feedback and collaboration, all while keeping customer service at the forefront.

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How do you ensure high levels of customer service in your store?

Discuss specific strategies you use to train your staff on customer engagement, how you monitor performance, and any initiatives you've implemented to gather customer feedback or improve service quality. Highlight concrete examples from previous experiences.

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How do you handle conflict in the workplace among team members?

Describe your conflict resolution techniques, emphasizing your ability to mediate discussions, understand different perspectives, and facilitate a constructive dialogue that leads to a solution. Provide examples of past conflicts and how you successfully resolved them.

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What strategies do you employ to meet sales and profit goals?

Share your methods for analyzing sales data and identifying trends, such as how you set sales targets for your team, track performance regularly, and adjust strategies as needed to achieve and exceed those goals.

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How do you stay current with trends in the optical industry?

Talk about your commitment to ongoing learning, whether through professional organizations, attending workshops or industry conferences, or subscribing to relevant publications. Mention how you share this knowledge with your team to keep everyone informed.

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How would you approach training new associates at America's Best?

Outline your training philosophy, emphasizing the importance of hands-on experience, mentorship, and gradual responsibility. Mention any specific training programs or techniques you have successfully implemented in previous roles.

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What steps would you take to improve store visual merchandising?

Discuss your approach to visual merchandising, including how you assess current displays, gather feedback from customers, implement best practices, and experiment with new ideas to enhance the store’s visual appeal and boost sales.

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Why is teamwork important in a retail setting like America's Best?

Emphasize that teamwork is essential for achieving common goals, creating a positive work environment, and enhancing customer satisfaction. Share examples from your experiences that illustrate the benefits of cooperation among team members.

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Can you provide an example of a successful promotional campaign you have led?

Be ready to discuss a specific campaign you developed, detailing your goals, the execution process, the results, and how you measured the success of the initiative. Highlight any creativity or collaboration involved.

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What do you think makes America’s Best stand out among other optical retailers?

This is a chance to show you understand the company's unique positioning. Discuss key elements such as their commitment to affordability, quality of eye care, the convenience of combining eyewear and eye care, and the welcoming environment they foster for customers and associates alike.

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Our Mission: We help people by making quality eye care and eyewear more affordable and accessible. Our Vision: We believe everyone deserves to see their best to live their best. Our Values: Empowered to do what's right, committed to creating ha...

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Full-time, on-site
DATE POSTED
April 21, 2025

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