Coordinator, Global Brand Standards (UP&E)

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Universal Products & Experiences Overview:

Universal Products & Experiences (UP&E) globally drives the expansion and elevation of NBCUniversal’s iconic collection of brands, intellectual properties, characters, and stories based on the company’s extensive portfolio of properties created by Universal Pictures, Illumination, DreamWorks Animation and NBCUniversal Television and Streaming. The division executes this through innovative physical and digital products, engaging retail and product experiences across our expansive global theme park destinations (for both owned and 3rd party IP), location-based venues, e-commerce product platforms, and retailers around the world. Along with global brand strategy and creative, UP&E’s three lines of business include Consumer Products, Games and Digital Platforms, as well as Theme Parks Products & Retail. UP&E is a division of Universal Destinations & Experiences, part of NBCUniversal, a subsidiary of Comcast Corporation. https://www.universalproductsexperiences.com/

Universal Products & Experiences is committed to attracting and retaining a diverse workforce of the highest caliber. We are committed to fostering equitable and inclusive environments that honor the experiences, perspectives, and uniqueness of each colleague.

It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by applicable law.

This position will report to the Senior Manager of Global Brand Standards and be part of the team responsible for providing factory audit program support to the Universal Partnerships and Experiences group and their Licensees/Partners.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $40,000 - $65,000

Responsibilities include:

• Manage audit requests, submit, and track all audits sent to audit firms and provide scheduling pushback support, including Virtual Audits and Spot Checks.
• Manage daily audit requests in Benchmark through reporting and track all CAP eligible audits.
• Update Salesforce by pulling daily reports from Benchmark.
• Managing batch updates and data uploads between Benchmark and Salesforce using Excel SQL reporting.
• Accurately update Licensee and factory information in internal database.
• Generate accurate approved factory lists.
• Promptly issue waiver and audit approval letters while ensuring accuracy at high volume.
• Promptly identify and escalate issues to Licensee support and supervisor.
• Support supervisor on team projects and other duties as assigned.
• Create waiver assessments in Salesforce and assign to correct regional manager for review.
• Support Sr. Manager on GBS Corporate responsibilities, including keeping Benchmark up to date with all Business Unit factory data.  
• Promptly respond to submissions and inquiries sent to general program inbox.
• Provide global Licensees with status of factories and guidance towards obtaining approval.

Qualifications/Requirements:

• Two or more years of office experience and data entry.

Desired Characteristics:

• Bachelor’s degree in related field preferred.
• Ability to handle pressure and maintain accuracy in a high-volume environment.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint in a Windows environment.
• Exceptional organizational skills; ability to multi-task and pay close attention to detail.
• Clear and concise written and oral communication skills.
• Strong customer service skills.
• Ability to adapt to a changing environment and handle multiple priorities.
• Second language a plus.
• Salesforce experience is preferred.

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].