Sr. Manager, Collections & Partnerships

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Role Purpose: 

The Global Customer Financial Operations is a hybrid shared services organization that oversees the global order-to-cash functions for the NBCUniversal Media LLC company, which include Ad Sales, TV Distribution, Universal Pictures International, Universal Products & Experiences, and many other major divisions. The mission of GCFO is to facilitate sales, accelerate cash flow, mitigate risk, and provide customer service excellence.

The Senior Manager, Customer Financial Partnerships is the lead customer liaison on behalf of GCFO with both external advertising agencies or clients-direct and internal Sales leadership and manages a large and diverse accounts receivable portfolio with a client-focus mindset on achieving optimal customer on-boarding experience, credit evaluation, collections, and dispute management. This role is responsible for performing complex credit evaluations and decisioning on new and existing customers. 

The successful candidate will have strong relationship building skills with the ability to negotiate and persuade, when necessary, has the ability to work independently as well as part of a large global team. In addition, this candidate will have a team-first mindset, with a desire to ensure alignment with your cross-functional colleagues, and a natural curiosity to getting answers to questions, especially through data analysis. The ideal candidate will be detail-oriented, with a solid working knowledge of billing, cash applications, credit rules and policy, collections, and internal controls. Additionally, this individual must thrive on process improvement and enjoy working in a challenging, fast-paced environment.

Responsibilities:

• Manage and drive performance of up to two managers.
• The Sr. Manager is accountable for ensuring the integrity of active customer master data and compliance of AML/KYC policies. Manage customer account portfolio to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements.
• Perform due diligence to ensure compliance to NBCU’s liability, billing, or payment terms. Facilitate sales through creative and collaborative solutioning with Sales and Legal.
• Identify, recommend and support optimization efforts through continuous improvements and technology enabled solutions (e.g. RPA). Participate in process automation projects by assisting with analysis, UAT testing, communicating results.
• Grow customer relationships externally and internally with all levels of inter-dependent order-to-cash teams. Collaborate with cross functional stakeholders and BPO to enhance Credit & Collection strategies, improve collection processes, resolve disputes and customer service issues to help ensure high-performance outcome.
• Collaborate with the Credit Risk Team on performing financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas.
• Perform data analytics and present key business insights to influence customer and sales leadership on process improvements to effect efficiencies and provide better customer experience. Ability to think strategically, act operationally, manage risk and align future direction with priorities.
• Align with Sales Partnership teams in developing plans to effectively resolve collection matters or in defense of special credit terms while preserving customer relationship.
• Develop collections strategy leveraging predictive analytics, credit risks scores, and historical data to proactively achieve optimal collections on vast portfolio. 
• Prepare monthly cash forecasts and variance analysis. 
• Obtain customer payment commitments and identify root cause of issue impeding collections.
• Timely resolve complex disputes with cross-functional teams. 
• Provide exceptional customer service and timeliness when addressing inquiries. Combine the ability to “get into the weeds” and partnerships with management team in developing best-in-class strategies for the organization.
• Lead BPO in researching and resolving cash application queries and reconciling cash-in-advance accounts. Assist with upskilling and hands on coaching. 
• Contribute to the department through thought-leadership; be an active participant in internal education and opportunities to improve process and/or system efficiencies.
• Ability to analyze financial data and prepare financial reconciliations schedules.

Basic Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• 8+ years credit and collections experience, preferably media industry and/or shared services model
• Expertise in evaluating complex credit profiles, scores, and financials and providing defensible credit decisions
• Advanced Excel skills with experience and comfortability with mining data and analysis
• Excellent organizational skills
• Proven ability to thrive in a fast-paced environment and agility to pivot as needed
• Extensive knowledge of key performance indicators in order-to-cash processes
• Solid experience in customer-centric role, building relationships both internally and externally
• Proven capacity to sift through complex AR and risk data, perform analysis, and identify relevant and meaningful insights
• Demonstrated process improvement experience in order-to-cash
• Knowledge of bankruptcy law and proactive measures in credit and collections management to avert bad debt and preference claim
• Exceptional written and verbal communication skills

Desired Characteristics:

• Highly resourceful with the ability to problem solve issues that may arise
• Knowledge of information technology tools for a high transaction environment (e.g. RPA, BOTs)
• An ability to quickly build relationships with a variety of stakeholders, both internal and external
• Desire to promote a positive culture
• Proficient with ERP systems, SAP preferred, and Salesforce
• PowerPoint, a plus

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $135,000 (bonus eligible).

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

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