Technical Consultant

As a Technical Consultant at NEC Software Solutions, your main responsibilities include providing technical assurance and oversight to deliver solutions for our customer portfolio. You will be involved in building, commissioning, and upgrading NEC SWS product solutions, troubleshooting technical issues at hardware and software levels, and updating engineering documentation as needed. You will also present technical solutions to stakeholders and ensure that all activities are completed within set deadlines, thereby playing a crucial role in maintaining our high service standards.

To be considered for the Technical Consultant role at NEC Software Solutions, candidates should ideally possess HND/HNC level education or relevant industry experience. Proven experience in comparable roles, particularly in IT-focused environments, is essential. Skills in troubleshooting, Microsoft Windows administration, and knowledge of MySQL/MSSQL are also vital, along with excellent interpersonal communication abilities to effectively engage with clients and team members.

At NEC Software Solutions, a Technical Consultant will work primarily in IT-focused server and client environments. You will administer Microsoft Windows operating systems, utilizing hardware from DELL/HP and ensure smooth operations in both Hyper-V or VMware virtualization settings. An understanding of Microsoft Active Directory and experience in using tools like MS Visio and MS Office applications for documentation is crucial to succeed in this dynamic role.

As a Technical Consultant at NEC Software Solutions, you can expect extensive customer contact on both technical and non-technical levels. This role requires you to communicate effectively with customers, presenting technical solutions and addressing any concerns they may have. Building rapport and maintaining a professional demeanor while providing high-quality customer service is fundamental to the success of your role and the satisfaction of our clients.

NEC Software Solutions is committed to the career development of its Technical Consultants. Your role will expose you to various projects, enhancing your technical skills and providing opportunities for professional growth. Regular training sessions, mentoring, and a supportive team environment are part of our culture, ensuring you can expand your knowledge and advance your career within the IT sector while contributing to impactful public services.

When answering this question, share specific examples of issues you've resolved, focusing on the steps you took to diagnose the problem and the technical solutions you implemented. Highlight any software and hardware challenges and how your swift solutions improved services. This conveys your hands-on troubleshooting expertise.

Discuss your time management techniques, detailing how you prioritize tasks by urgency and importance. Mention any tools or methods you use, such as task management software or structured schedules, which can demonstrate your ability to work independently and meet deadlines effectively.

Prepare to recall a specific instance where you translated complex technical concepts into simple terms for a non-technical audience. Detail how you tailored your presentation style to engage them, effectively conveying the solution while ensuring their understanding.

Researching and being able to discuss NEC Software Solutions' products, their features, and their benefits will set you apart. Highlight your understanding of how these tools impact public sector operations and service delivery, and why they appeal to potential customers.

Advocate your commitment to customer service by relating specific practices that led to positive customer interactions. This could include listening actively to clients, following up on inquiries promptly, or seeking feedback to improve service quality. Show that you deliberately nurture client relationships.

Mention resources you utilize, such as industry publications, online courses, webinars, and professional networks. Highlight that staying abreast of new technologies not only aids your personal growth but directly benefits your role as a Technical Consultant.

Cite your relevant experiences managing Windows environments, including specific versions you’ve worked with. Discuss areas like deployment, administration, and maintenance of systems, and any challenges you’ve faced to demonstrate your competence in handling those architectures.

Clearly outline your proficiency with documentation tools, particularly MS Visio. Provide examples of projects where you used these tools to create flowcharts, diagrams, or other vital documentation that contributed to successful project delivery.

Discuss your systematic evaluation process, starting from identifying requirements through to testing and validating performance. Touch on how you ensure that conclusions align with product roadmaps and organizational objectives, showcasing your analytical skills.

Yes, discuss specific virtualization platforms you’ve utilized, touching on configuration, management, and any projects where virtualization brought added value. This response shows your practical experience and comfort with different technologies.