Specialist I - Document Services (Lincoln, NE)

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Provide administrative support related to document services through general office clerical and typing duties in fast paced work environment.

**Due to the nature of the work, this position is an IN OFFICE position working in the Lincoln Square office building**

JOB RESPONSIBILITIES:
1.    Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
2.    Assist with daily production work by ensuring all functions are processed accurately and timely within corporate standards. 
3.    Assist with sorting, filing, retrieving, and tracking loan documents received through different channels (physical mail, faxes, emails, and customer uploads) within established turn times.
4.    Update demographic and other additional information on customer accounts via the servicing system.
5.    Assist with training, cross-training, quality assurance, and mentoring to support the team. 
6.    Assist with preparing periodic and special reports utilizing statistical data (productivity rates, error rates, liability, work guides, workflow, and various month end reports).
7.    Serve as a Liaison to leadership team and other departments in resolving problems and/or issues.
8.    Operate equipment: mail opener, mail jogger, high speed scanner, production printer, etc. 
9.    Contribute to Continuous Process Improvement.
10.    Other duties as assigned.

• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance

• Must reside in the United States and be a United States citizen

• This process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information

• Must not be delinquent or in default with any federal debt

• Final suitability determination is the sole discretion of the Department of Education

Starting pay for this role is $17.91/hour

EDUCATION: 
High school diploma or equivalent required.

EXPERIENCE: 
6 months to 1 year customer service & general work experience preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1.    Service Excellence 
2.    Business Math 
3.    Flexibility and Adaptability 
4.    Oral communications 
5.    Written communications 
6.    Teamwork 
7.    Accuracy/Attention to Detail 
8.    Managing Multiple Priorities 
9.    Working with MS Office
 

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.