CRM Coordinator (Sports)

As a CRM Coordinator (Sports) at Neo Group, you will oversee the execution of CRM promotions, manage segment management, and set up promotions, tournaments, and lifecycles. Quality assurance of the bonus journey will be part of your daily tasks, ensuring that we maintain a seamless experience for our players. You'll also prepare information pages and communication journeys while providing insights on campaign performance, assisting with the production of campaign briefs, and coordinating promotional content across multiple geographies, ultimately driving engagement and satisfaction in our gaming community.

To thrive as a CRM Coordinator (Sports) at Neo Group, you should bring a passion for the iGaming industry, demonstrated problem-solving skills, and a proactive, results-oriented approach. Attention to detail and excellent task management capabilities are essential. Proficiency in computer skills, alongside strong written and verbal communication skills in English, will be crucial in ensuring effective collaboration with your team. Additionally, a growth mindset and enthusiasm for personal development will help you succeed in this dynamic role.

At Neo Group, we value candidates for the CRM Coordinator (Sports) position who are organized, analytical, and have a proactive mindset. A strong team player attitude and enthusiasm for learning are vital, as you'll be part of a vibrant community. Additionally, your results-oriented approach will ensure that marketing goals are met, all while having fun and participating in our inclusive company culture, making you a perfect fit for our team!

Neo Group is committed to fostering your personal and professional growth as a CRM Coordinator (Sports). We offer an annual budget for learning and development, with access to free online courses to improve your English skills. As you grow in your role, you will also have ample opportunities to take on new responsibilities and work in a diverse environment, boosting your career in the iGaming industry while participating in engaging team activities and initiatives.

Being a CRM Coordinator (Sports) at Neo Group comes with a range of unique benefits! From a fully-paid day off for your birthday to wellness stipends and opportunities for team-building events, we prioritize your personal well-being and happiness at work. Additionally, you’ll enjoy comprehensive health insurance, paid health days, and special celebrations for significant milestones, showing our appreciation for the dedication you bring to the team!

When answering this question, discuss specific CRM systems you've worked with, focusing on the promotional campaigns you managed. Provide examples of segmentation strategies you implemented, any challenges you faced, and how you achieved success through your campaigns. Highlight metrics that illustrate the impact of your work.

To effectively answer this question, explain your methods for quality assurance, such as developing checklists or conducting peer reviews. Discuss your attention to detail, how you perform audits on promotion setups, and your proactive approach to preventing errors before they impact players.

In your response, emphasize your analytical skills and tools you leverage for reporting and analyzing campaign performance. Mention metrics you track, like player engagement and conversion rates, and how you translate this data into actionable insights to improve future campaigns.

Share a specific project you've worked on where collaboration was key. Describe your role, how you communicated with other departments, and illustrate how teamwork contributed to a successful outcome. Include lessons learned and how you foster strong relationships in the workplace.

Explain the research methodologies you implement to identify new campaign opportunities. This may include competitor analysis, player surveys, and using industry reports. Highlight how your findings have informed strategic decisions in previous roles.

Discuss practical time management techniques you use, such as prioritizing tasks, setting achievable goals, and using project management tools. Provide an example of a time when you effectively managed multiple projects under pressure while ensuring quality results.

In your answer, express your passion for the iGaming industry and how it drives your work. Share what aspects of the role excite you the most, such as creating engaging player experiences or the challenge of staying ahead in a competitive market.

Choose a specific incident where a campaign faced unexpected challenges. Detail the nature of the problem, your thought process in identifying a solution, and the successful outcome. This demonstrates your problem-solving skills and your ability to remain calm under pressure.

Discuss your preferred communication tools and methods you use to keep everyone aligned and informed. Highlight the importance of regular updates, feedback loops, and how you encourage open dialogue to foster a positive team dynamic.

In your answer, align your skills and experiences with the job requirements mentioned in the job description. Emphasize your relevant experience, enthusiasm for the iGaming industry, and how your values match those of Neo Group, illustrating why you would thrive in this role.