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Mortgage Operations Specialist

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.


We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Complete the requisite loan file due diligence for accuracy, compliance, and adherence to all Company guidelines. Utilize superior written and oral communication to obtain any third-party documentation needed to complete required tasks. The Team will also work in conjunction with Processing, Sales and/or NewRez approved vendors to ensure all loans in assigned Processing pipelines are facilitated through the loan manufacturing process. Our Borrower experience is paramount to NewRez.

Principal Duties

  • Maintain daily workflow prioritization & perform the due diligence to ensure assigned loan activities have been completed in a quality, timely and an overly efficient manner.
  • Communicate with all 3rd parties involved in the loan process.
  • Work closely with our internal departments:  Underwriting, Secondary, Closing & Post-Closing
  • Ability to communicate clearly with all customers.
  • Complete Mortgage Operations Specialist (Jr Processing) activities pursuant to established systemic conditions.
  • Utilize NewRez reporting platform to manage & perform pipeline related task activities.
  • Ensure all files are completed in accordance with established Service Level Agreement(s)
  • For DTC Mortgage Operations Specialist Only:
    • Train for Processing, Closing and/or Underwriting.
    • DTC Mortgage Operations (Jr Processing) is centralized on site at the Fort Washington, PA location.

Education and Experience Requirements                         

  • Bachelor's Degree required.
  • 0-2 years professional experience
  • DTC Mortgage Operations Specialist centralized on site in Fort Washington, PA Office

Knowledge, Skill, and Ability Requirements  

  • Ability to work and thrive in a fast-paced environment.
  • Able to handle multiple tasks and meet deadlines.
  • Detail oriented
  • Excellent written and verbal communication skills
  • Must work well in a “team” environment.
  • Proficient with MS Office

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

 

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

  • Medical, dental, and vision insurance

  • Health Savings Account with employer contribution

  • 401(k) Retirement plan with employer match

  • Paid Maternity Leave/Parental Bonding Leave

  • Pet insurance

  • Adoption Assistance

  • Tuition reimbursement

  • Employee Loan Program

  • The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

  • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

  • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

  • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

  • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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What You Should Know About Mortgage Operations Specialist, Newrez

Are you ready to take your career to the next level? Join NewRez as a Mortgage Operations Specialist in Fort Washington, PA, where you can truly make a difference in the lives of residential mortgage borrowers and our business partners! We pride ourselves on exceeding expectations through exceptional service, clear communication, and streamlined processes. As a Mortgage Operations Specialist, you'll dive into the world of loan file due diligence and ensure compliance with company guidelines while maintaining attention to detail. You'll collaborate closely with our processing teams, sales department, and approved vendors to facilitate a smooth loan manufacturing process. Your stellar communication skills will shine as you interact with all third parties involved in the mortgage process, helping to maintain a fantastic borrower experience. With your ability to thrive in a fast-paced environment, you’ll prioritize daily tasks and ensure that we meet our Service Level Agreements. Whether you're at the beginning of your career with 0-2 years of professional experience or looking for a supportive workplace, NewRez has an exciting opportunity for you to develop your skills. We offer a comprehensive benefits package, including medical, dental, retirement plans, and support for your professional development. Here at NewRez, teamwork and innovation are at the heart of what we do, so bring your passion for helping others and join our dedicated team!

Frequently Asked Questions (FAQs) for Mortgage Operations Specialist Role at Newrez
What are the responsibilities of a Mortgage Operations Specialist at NewRez?

As a Mortgage Operations Specialist at NewRez, you’ll be responsible for maintaining daily workflows, ensuring compliance with Company guidelines, and performing due diligence on loan files. You'll also communicate with third parties involved in the loan process and work hand-in-hand with internal departments like Underwriting and Closing to facilitate efficient loan manufacturing.

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What qualifications are required to become a Mortgage Operations Specialist at NewRez?

To qualify for the Mortgage Operations Specialist position at NewRez, you need a bachelor's degree and 0-2 years of professional experience. Success in this role requires excellent written and verbal communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.

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How does NewRez support its Mortgage Operations Specialists?

NewRez values its employees and offers a robust benefits package that includes medical, dental, and vision insurance, a 401(k) retirement plan with employer match, tuition reimbursement, and additional programs to support your professional growth and community engagement. We believe in recognizing and encouraging superior performance and teamwork.

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What is the work environment like for a Mortgage Operations Specialist at NewRez?

The work environment at NewRez for a Mortgage Operations Specialist is dynamic and collaborative. You'll be part of a supportive team that emphasizes communication, teamwork, and innovative solutions to deliver a superior borrower experience while adhering to compliance standards.

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Are there opportunities for professional development for Mortgage Operations Specialists at NewRez?

Yes, NewRez provides professional development opportunities for Mortgage Operations Specialists, including training for Processing, Closing, and Underwriting roles, as well as tuition reimbursement programs to further your education and skills in the mortgage industry.

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Common Interview Questions for Mortgage Operations Specialist
What motivated you to apply for the Mortgage Operations Specialist position at NewRez?

When answering this question, focus on your interest in the mortgage industry, the importance of delivering exceptional service, and your appreciation for NewRez's commitment to teamwork and innovation. Highlight any specific aspects of the job description that resonate with you.

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Can you describe a time when you had to manage multiple tasks under a tight deadline?

Use the STAR method (Situation, Task, Action, Result) to convey how you successfully prioritized your tasks to meet the deadline. Emphasize the skills that relate to being detail-oriented and able to thrive in a fast-paced environment, which are critical for a Mortgage Operations Specialist.

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How do you ensure compliance and accuracy in your work?

Discuss your approach to thorough checks and balances, such as double-checking documents and maintaining organized records. Share examples of past experiences that showcase your attention to detail in a professional setting.

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How would you handle a difficult conversation with a third party involved in the loan process?

Explain how you would remain calm and professional, focusing on clear communication. Provide an example where you successfully navigated a challenging situation, highlighting your problem-solving skills and ability to maintain positive relationships.

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What skills do you think are most important for a Mortgage Operations Specialist?

Identify skills like excellent communication, attention to detail, teamwork, and proficiency in using software tools. Explain how these skills help in managing the loan manufacturing process effectively at NewRez.

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Can you give an example of how you prioritize your work?

Employ the STAR method again to illustrate how you assess tasks based on urgency and importance, showcasing your organizational skills and ability to handle a busy workload, which is essential for this position.

Join Rise to see the full answer
What experience do you have working in a team environment?

Share examples where collaborating with others was key to accomplishing a goal. Emphasize your communication skills and ability to contribute to a cohesive team atmosphere, which is a priority for NewRez.

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What do you believe makes a superior borrower experience?

Highlight the aspects of clear communication, timely updates, and personalized service. Reference how your commitment to these principles aligns with NewRez's mission to exceed borrower expectations.

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How do you stay organized when managing a high volume of loans?

Discuss your strategies for organization, such as using project management tools, setting reminders, and keeping meticulous records. Stress the importance of these practices in ensuring a smooth and efficient workflow as a Mortgage Operations Specialist.

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What do you find most rewarding about working in mortgage operations?

Share your passion for helping individuals achieve their homeownership dreams and how being part of a team that facilitates this process is fulfilling. Connect this sentiment to the core values of NewRez.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

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