Sr. Technical Account Manager

As a Senior Technical Account Manager at Next Matter, you will be responsible for serving as the primary technical contact for our enterprise clients, managing the implementation and adoption of our No-Code Workflow Automation Platform. You will oversee the client’s roadmap, ensure project management success, and maintain account health while collaborating with various teams to orchestrate solutions that meet client needs.

To apply for the Senior Technical Account Manager position at Next Matter, candidates should have at least 5 years of client-facing experience in technical solutions implementation or technology consulting. A strong background in leading enterprise technology projects, working with REST APIs for integrations, and familiarity with Cloud infrastructure, particularly Microsoft Azure, are essential qualifications for this role.

The Senior Technical Account Manager at Next Matter will primarily work with enterprise clients, especially within the public sector. You will be the trusted advisor for these clients, helping them maximize the value of our workflow automation solutions while fostering robust commercial relationships.

Yes, the Senior Technical Account Manager position at Next Matter is designed to be remote-first, giving you the independence and flexibility to work from anywhere. You will also receive a one-time home office stipend and an annual equipment allowance to ensure your remote workspace is fully equipped.

Next Matter offers a competitive salary, bonuses, and equity options for the Senior Technical Account Manager position. Additionally, you will enjoy a generous learning budget, flexible working hours, state-of-the-art remote office setup, and the chance to grow with a well-funded, tech-driven team committed to building a global powerhouse.

To manage a key global account successfully, I would begin by building a strong relationship with the client, understanding their unique needs and business objectives. I’d implement a tailored roadmap focusing on seamless onboarding and consistent value delivery, ensuring open lines of communication with the client and our internal teams.

Yes, I have extensive experience working with cloud infrastructure, primarily Microsoft Azure, where I've facilitated deployment and integration processes. Regarding REST APIs, I've utilized them for custom integrations in previous roles, ensuring that client systems work cohesively with solutions to enhance operational efficiency.

Successful implementation involves thorough planning, including setting clear expectations with stakeholders and creating a detailed project timeline. Regular check-ins and adaptability are key to addressing challenges promptly, ensuring that the implementation process aligns with the client's goals and timelines.

I stay updated on the latest technologies by actively participating in industry webinars, reading relevant publications, and connecting with peers in the technology space. I also leverage online courses to continually enhance my skill set and applicability of new technologies in my current role.

In a past project, we faced delays due to unforeseen technical issues. To overcome this, I organized a cross-functional team to identify root causes and develop creative solutions. By maintaining transparent communication with the client and adjusting our timeline, we successfully delivered the project with enhanced functionality.

Engaging with different stakeholders requires tailored communication strategies. I start by identifying key stakeholders and understanding their priorities. I then create a communication plan that addresses their specific concerns and ensures regular updates to keep everyone aligned throughout the project lifecycle.

Data analysis is crucial in understanding client behavior and identifying areas for improvement. By analyzing usage data from the Next Matter platform, I can provide valuable insights to clients about their workflows and suggest enhancements that drive adoption and efficiency.

I measure success by establishing key performance indicators (KPIs) with clients at the outset, such as adoption rates and project milestones. Regular reviews of these metrics allow me to gauge how well we are meeting their objectives and to adjust our strategy as needed to ensure continuous improvement.

In a previous role, I led a Quarterly Business Review by preparing comprehensive reports on client usage, highlighting successes, and identifying areas for potential growth. By engaging the client in a collaborative discussion, we could align on future objectives and strategies to maximize their investment in our solutions.

The opportunity to shape the future of the Canadian market for Next Matter excites me the most. I am passionate about helping organizations simplify complex workflows and being part of a team that is committed to delivering innovative solutions and exceptional customer experiences.