Account Manager

As an Account Manager at VideaHealth, you'll be responsible for managing client relationships post-sale, focusing on revenue growth through renewals, upgrades, and expansion opportunities. You'll create strategic account plans, engage with key stakeholders in the Dental Support Organization (DSO) sector, and collaborate with the Customer Success Manager to ensure clients maximize their use of our AI solutions.

To qualify for the Account Manager role at VideaHealth, candidates should have at least 6 years of B2B SaaS sales or account management experience, including 3 years in enterprise environments. A preferred bachelor's degree, excellent communication skills, and a strong understanding of client relationship management are crucial, along with flexibility for travel and a passionate interest in dental care transformation.

Success for an Account Manager at VideaHealth is defined by the ability to drive revenue through renewals and upgrades, maintain strong client relationships, and ensure overall client satisfaction. The Account Manager should be able to forecast sales accurately and act as a client advocate, aligning our solutions with their ongoing needs and industry trends.

Collaboration is essential in the Account Manager role at VideaHealth. You'll work closely with the Customer Success Manager to facilitate smooth onboarding and resolve issues. Additionally, maintaining relationships with key stakeholders in the DSO sector requires teamwork to ensure clients receive the highest level of support and satisfaction.

VideaHealth values customer obsession, a bias for action, extreme ownership, a growth mindset, and teamwork. These principles shape our workplace culture and guide Account Managers in how they interact with clients and collaborate with colleagues, fostering a supportive and high-performing environment.

When answering this question, highlight your relevant experience and successes in B2B SaaS environments, particularly focusing on your account management roles. Mention specific metrics that demonstrate your ability to drive renewals and upgrades, as these are crucial for the Account Manager position at VideaHealth.

To answer this question, discuss the key components of a strategic account plan, such as setting clear objectives, identifying opportunities for growth, and maintaining regular communication with clients. Use examples from previous experiences where you've successfully implemented such plans, focusing on results.

In your response, emphasize your communication and negotiation skills. Detail your approach to resolving conflicts transparently, ensuring you listen to the client's concerns and working collaboratively to find solutions that meet their needs, which reflects VideaHealth’s customer obsession.

When answering this question, give a specific example showing your strong time management skills. Discuss how you prioritized tasks, used tools to manage deadlines, and ensured high-quality outcomes, highlighting your ability to juggle responsibilities effectively in a fast-paced environment.

Discuss your proactive approach to building relationships, such as regular check-ins, understanding client needs, and providing valuable insights. You might also want to touch on the importance of emotional intelligence in cultivating trust and rapport with clients.

In your answer, demonstrate your commitment to continual learning. Mention specific resources like industry publications, webinars, or conferences you attend to stay informed. Highlight how this knowledge allows you to provide valuable insights to your clients as a trusted advisor.

Express your passion for the intersection of AI and healthcare, particularly in dentistry. Share how VideaHealth's mission aligns with your values and aspirations. Highlight the opportunity to drive impactful changes in dental care through technology, reflecting your enthusiasm for the role.

Discuss how sales forecasting is critical for making informed business decisions. Emphasize your ability to analyze data, predict trends, and provide accurate insights that help VideaHealth plan for future growth and resource allocation effectively.

In your response, emphasize your approach to understanding client expectations, maintaining open lines of communication, and regularly checking in on their satisfaction. Provide examples of how you’ve gone above and beyond to enhance the client experience and resolve issues swiftly.

Share a specific instance where you represented a client’s needs or feedback internally. Discuss how you communicated their concerns to your team, worked on solutions, and ultimately improved the client’s experience, showcasing your commitment to putting clients first.