Account Manager, Financial Institutions

Master job title: Partnership Account Manager

About Water.org

1 in 4 people around the world lack access to safe water and 2 in 5 people don’t have access to a safe toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible, and cost-effective because we believe that water is the way to empower a bright future that we can all share in, worldwide. We are an international nonprofit organization based in Kansas City, Missouri that has positively transformed millions of lives around the world through access to safe water and sanitation. Founded by Gary White and Matt Damon, we pioneer market-driven financial solutions to the global water crisis. For more than 30 years, we’ve been providing women hope, children health and families a bright future. 

Join us

We are seeking an experienced and motivated Partnership Account Manager(Account Manager, Financial Institutions ) to join our efforts in Brazil’s water and sanitation crisis. Despite having one of the largest economies and highest water availability in the world, there are still deep inequalities in access to water and sanitation among Brazil’s geographical regions, rural and urban communities and households. In 2017, we certified our first microfinance institution partner and began piloting our WaterCredit solution. Since then, Water.org has brought on additional financial partners and expanded our work in the region, reaching more than 685,000 people with access to safe water or sanitation. In this role, you will serve as an account manager and business advisor identifying opportunities to continue the expansion of our work.

What You’ll do

Account Management 

• Serves as the primary contact for assigned partnership accounts, ensuring a high level of customer satisfaction and retention.  Ensures integrity of data used to drive decisions and verify outcomes of programs.   Implements partner-facing service delivery and related projects, and nurtures relationships to maximize successful performance.

Business Development  

• Maintains and grows relationships with partners’ key decision makers within the assigned portfolio and/or geography to support the business line’s growth strategy and pipeline of potential partners interested in Water.org’s products and services.    

Business Metrics + Reporting  

• Provides timely and accurate reporting and analysis of account performance and related business metrics, including execution progress and forecast for impact plans and funding utilization to relevant business partners. 

Why Water.org? 

At Water.org, we’re dedicated to breaking barriers to safe water access for everyone, everywhere. When you join us, you’ll be part of a purpose-driven team committed to sustainability, diversity, and making a lasting impact. We offer growth opportunities, a collaborative culture, and the chance to drive global change. 

Management Responsibility   

• ​​Individual contributor with no subordinates.  

What Makes you a great fit

• Bachelor’s degree and/or equivalent relevant work experience.   
• Five or more years of experience with account management in one or more of the following areas: retail, wholesale, small and medium enterprises, and/or water & sanitation infrastructure finance/projects. 
• Proven track record of expanding accounts and business contracts. 

• Proficient (written and verbal) in English

What Makes you standout

• Experience in the following: Customer facing FI products, Non-profit, International development and/or WASH

• Financial institutions (FI) experience such as banking, and/or non-bank financial institution (NBFI)

Travel Requirement  

• Up to 25% of domestic and international travel.  

Being authorized to work in the country posted is a precondition of employment.

 Type and Estimated Length of Employment:  

Indefinite

Salary/Benefits  

 This position offers country-specific benefits and market-based, competitive salary as well as periodic review for merit and incentive pay based on organizational and personal achievement.  

Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law.  We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We strive to build and maintain a diverse team that will advance our mission and work and encourage candidates from all backgrounds to apply.