Product Policy & Compliance Specialist

As a Product Policy & Compliance Specialist at Niantic, you'll be responsible for drafting, implementing, and maintaining content and user safety policies. This includes collaborating with teams across departments, assessing new products and features for user safety, and researching industry benchmarks to preemptively address potential risks. Your role is crucial in ensuring that Niantic's innovative augmented reality experiences are aligned with high standards of safety and compliance.

To be considered for the Product Policy & Compliance Specialist position at Niantic, candidates should possess a bachelor's degree or equivalent qualification, along with 3-5 years of experience in trust and safety or related fields. Strong writing and editing skills are essential, as is the ability to effectively collaborate across cross-functional teams to drive safety policies throughout product development.

The Product Policy & Compliance Specialist plays a pivotal role in enhancing user safety at Niantic by developing and implementing comprehensive policies that govern content moderation and user-generated interactions. By tracking regulatory changes and industry trends, you'll ensure that Niantic’s products, such as Pokémon GO and others, meet the necessary safety standards, ultimately protecting our users and fostering a secure online environment.

As a Product Policy & Compliance Specialist at Niantic, you can expect a hybrid work environment that promotes collaboration in a fun, fast-paced atmosphere. You'll have the flexibility to work both in-office at our Sunnyvale location and remotely, enabling you to balance personal and professional commitments while contributing to innovative projects with colleagues across the globe.

The compensation for a Product Policy & Compliance Specialist at Niantic includes a base salary range of $114,300.00 to $127,000.00, along with potential bonuses, equity, and benefits. This competitive package reflects the candidate's skills, experience, and educational background, ensuring fair compensation that aligns with the value you bring to the team.

When drafting user safety policies, I start by understanding the specific needs of the product and its user base. I research existing industry standards and regulatory guidelines to ensure compliance, and then I collaborate with cross-functional teams to gather insights and perspectives. My goal is to create clear, actionable policies that prioritize user safety while supporting product innovation.

In a previous role, I encountered resistance from stakeholders regarding a new content moderation policy. To resolve this, I organized a series of workshops to address concerns and gather feedback, ultimately leading to a collaborative approach that incorporated valuable input from all parties involved. This not only eased tensions but also resulted in a stronger, more effective policy.

An effective content moderation policy should include clear guidelines on acceptable behavior, strategies for addressing violations, and a system for regular review and updates. Additionally, it should provide transparency for users about the moderation process, ensuring they understand their rights and responsibilities while fostering a safe community.

To stay informed about changes in online safety regulations, I regularly read industry publications, attend relevant webinars, and participate in professional networks focused on content moderation and user safety. I also engage with regulatory agencies and other industry stakeholders to keep abreast of emerging trends and best practices in the field.

I have extensive experience collaborating with cross-functional teams, including legal, product management, and user experience. I believe that open communication and a shared understanding of goals are essential for successful collaboration. In my previous roles, I facilitated meetings and workshops to ensure alignment and to gather diverse perspectives, which improved the effectiveness of the policies we developed.

If a policy I implemented was not being adhered to, I would first assess the situation to understand the root cause. Engaging with team members to gather feedback and identify potential gaps in communication or understanding is crucial. Based on my findings, I would adjust training or resources to reinforce the policy's importance while fostering a culture of accountability across the team.

Balancing user safety with content freedom requires a nuanced approach. I focus on establishing clear guidelines that respect creative expression while ensuring that content does not pose risks to users. Regularly reviewing and updating these guidelines based on user feedback and industry trends allows for a dynamic balance between safety and freedom.

User-generated content policies are vital for promoting a healthy community and maintaining user trust. These policies help define expectations for user behavior and clarify the consequences of violations. Clear guidelines ensure that users feel safe engaging with the platform and foster a positive environment that enhances user experience.

Data plays a significant role in the policy-making process for user safety. Analyzing user behavior patterns and incidents of policy violations helps identify areas for improvement. By leveraging data insights, I can develop targeted policies that address specific issues, track their effectiveness over time, and adapt them as needed to better serve the community.

Prioritizing policies to develop or revise is based on a combination of user feedback, regulatory updates, and emerging trends in the industry. I conduct risk assessments to identify areas needing immediate attention, and I also consider cross-functional input to ensure our priorities align with business objectives and user needs.