Analytics Support Specialist (Hybrid)

We are looking for an Analytics Support Specialist to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users' setups and more.

The Analytics Support Specialist is primarily responsible for debugging issues and delivering standardized and defined technical support for our clients.  

Responsibilities   

• Debugging customer issues by attempting to replicate in test environments. 

• Fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures. 

• Prioritize, research, troubleshoot and resolve or escalate technical issues. 

• Document incidents and their resolution, facilitating further resolutions to ensure all SLA’s are met. 

• Interacting with Operations, Client Services teams, and Technology leaders to provide the best experience and service. 

• Maintain support documentation - Standard Reporting, Knowledge Base, FAQs. 

• Strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills. 

• Bachelor's Degree 

• 2+ years’ experience in technical support or related areas. 

• 2+ years’ experience using SQL  

• 1+ year experience using Python and data analysis libraries such as Pandas and Numpy 

• 1+ years’ experience with ETL processes and tools like Apache Airflow for orchestrating ETL workflows   

• Nice to have: Databricks, and basic understanding of containers orchestration tools.   

• Intermediate to advanced English level. 

• Solution-focused attitude & change management mindset. 

• Able to work independently, solve problems, and learn new concepts. 

• Strong business acumen and analytic skills; able to translate findings into clear, actionable insights. 

• Excellent communication skills, with the ability to effectively interface across cross-functional technology teams and the business stakeholders. 

• Fundamentals and interest in application support, infrastructure knowledge, with a software engineering background.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion