Analytics Support Specialist (Hybrid)

As an Analytics Support Specialist at NIQ, your daily responsibilities will include debugging customer issues, fulfilling service requests, and troubleshooting technical incidents. You'll work closely with various teams to ensure optimal customer experiences and maintain essential support documentation, including FAQs and operational procedures.

To apply for the Analytics Support Specialist position at NIQ, you should have a Bachelor's Degree and at least 2 years of experience in technical support or a related area. Proficiency in SQL and experience with Python, along with knowledge of ETL processes, will greatly enhance your chances of success in this role.

NIQ is committed to supporting professional development for its Analytics Support Specialists through resources like LinkedIn Learning. Employees can access training programs that enhance their skills and knowledge, ensuring they stay updated with the latest industry trends and technologies.

Yes, prior experience with data analysis is crucial for the Analytics Support Specialist role at NIQ. Candidates should have experience using SQL and Python, along with familiarity with data analysis libraries like Pandas and Numpy to effectively troubleshoot and resolve customer inquiries.

The work culture at NIQ is vibrant and inclusive, emphasizing flexibility and collaboration. As an Analytics Support Specialist, you can expect a supportive environment where your contributions are valued, along with initiatives focusing on diversity, equity, and inclusion, allowing you to thrive both personally and professionally.

When addressing this question, provide specific examples from your past experiences where you successfully diagnosed and resolved technical problems. Highlight your methodology in replicating issues and the tools you used, emphasizing your analytical skills and problem-solving mindset.

In your response, explain your approach to assessing the urgency and impact of each service request. Discuss any frameworks or tools you use for tracking progress and ensuring timely responses, showcasing your organization and time management skills.

This is your chance to mention any relevant software and tools you've worked with, such as SQL databases, Python libraries, or ticketing systems. Ensure you tie your familiarity with these tools back to how they will help you succeed in your role at NIQ.

For this question, you should emphasize that documentation serves as a valuable resource for both team members and customers. Discuss how thorough documentation can reduce repeated issues and improve efficiency by providing clear guidelines for resolving problems.

Share an example that demonstrates your ability to remain calm and focused under pressure. Highlight your communication skills and your ability to empathize with customers while working to resolve their issues effectively, showcasing your commitment to customer satisfaction.

Detail the steps you take, such as being attentive, actively listening to customer concerns, and ensuring clear communication throughout the troubleshooting process. Mention the importance of follow-ups to reassure customers and confirm that their issues have been fully resolved.

When answering this question, be specific about your experiences with SQL, including the types of queries you’ve written and how this skill has helped you in previous roles. Additionally, discuss any data analysis tasks or projects you've completed to demonstrate your proficiency.

Discuss your approach to collaboration, including open communication, sharing knowledge, and leveraging team members' strengths. Provide examples of how you’ve successfully worked within a team and contributed to achieving shared goals.

Explain your commitment to continuous learning by mentioning resources you utilize, such as industry publications, online courses, or professional networks. Sharing your passion for learning shows your dedication to staying updated, which is vital in the fast-paced tech field.

Highlight that the role of an Analytics Support Specialist at NIQ is crucial for ensuring that customers derive maximum value from the company's products. Emphasize how your work helps bridge technology with customer needs, ultimately contributing to business growth and client satisfaction.