Client Manager - Retail Analytics - job 1 of 3

As a Client Manager at NIQ in Retail Analytics, you will play a crucial role in ensuring client satisfaction and managing relationships across your accounts. Key responsibilities include training clients on our applications, leading teams to execute and present analytic studies, establishing relationships with senior decision-makers, and delivering actionable insights that align with client objectives. Additionally, you’ll be expected to drive account renewals and identify collaborative opportunities across teams.

To qualify for the Client Manager position at NIQ, candidates should possess 4-8 years of experience within the Retail/CPG/Manufacturing industry, along with strong project management skills. Proficiency in data analysis, SQL, and presentation skills is essential. A Bachelor's degree is required, and experience in people management and training is preferred. The role also demands excellent communication skills and the ability to develop relationships with diverse stakeholders.

NIQ is committed to the career development of Client Managers by providing a flexible working environment, access to training programs such as LinkedIn Learning, and opportunities for growth within a diverse workforce. Additionally, our comprehensive benefits, including tuition reimbursement, help you invest in your ongoing education and skill enhancement, ensuring you are equipped for future challenges in Retail Analytics.

The work environment for a Client Manager at NIQ is vibrant and collaborative, with an emphasis on inclusivity and diversity. You will be part of a supportive team that encourages innovative thinking and communication. Additionally, the position allows for a hybrid work model, requiring onsite presence for three days a week in Chesapeake, VA, fostering stronger connections with both your team and clients.

Client Managers at NIQ utilize advanced software solutions and digital technologies to manage client relationships effectively. Proficiency in SQL, Google Suite, and Microsoft applications like Excel and PowerPoint is crucial, as these tools are instrumental in data analysis, presentations, and reporting. These technologies empower you to deliver insightful and actionable strategies to clients, enhancing their engagement with our solutions.

When discussing your data analysis experience, focus on specific situations where you successfully interpreted data to generate insights. Highlight your familiarity with various data analysis software and how you effectively communicated these insights to clients, addressing their business questions. Be prepared to outline any analytic studies you led and the positive outcomes achieved.

In your response, emphasize the importance of active listening and empathy. Discuss techniques you employ to understand client concerns, such as regular check-ins and ensuring transparent communication. Share examples of conflict resolution where you maintained professionalism and turned challenging situations into opportunities for deeper engagement.

Outline specific strategies that have worked for you, such as identifying upsell opportunities through regular analysis of client needs and usage of NIQ solutions. Mention the importance of showcasing the value of our products through tailored recommendations and proactive insights that align with the client's business objectives.

Share a detailed account of a project, discussing your role, the challenges faced, the actions you took, and the final outcomes. Highlight how you collaborated with different teams to deliver results and what feedback you received from clients. This showcases your leadership abilities and problem-solving skills.

Discuss your approach to continual learning, such as subscribing to industry reports, attending workshops, or participating in webinars. Emphasize the value of networking with industry peers and engaging in conversations within professional communities to gain insights. This demonstrates your commitment to providing informed guidance to your clients.

Illustrate a specific training session you conducted, detailing the objectives, the steps you took to ensure engagement, and how you tailored the content to meet the client's needs. Highlight the positive feedback from clients that resulted in their increased confidence and capabilities in using NIQ tools effectively.

Explain that storytelling is a critical component of making data relatable and actionable. Discuss how you structure your presentations to tell a compelling narrative that resonates with the client's objectives, ensuring they understand the value of insights derived from the data. Share an instance where your storytelling approach led to a successful client outcome.

Talk about your strategies for collaborating with backend teams to monitor and maintain data integrity. Discuss how you communicate any discrepancies with clients promptly and transparently, ensuring they always have the most accurate information to make business decisions. This shows your diligence and accountability.

Focus on your leadership style and how you prioritize collaboration and motivation within your team. Share examples where you successfully guided a team through a challenging scenario, emphasizing your ability to delegate responsibilities while fostering an environment of trust and support among team members.

Outline the key performance indicators you utilize to evaluate your success, such as client satisfaction scores, account renewal rates, and growth in account value. Discuss how you use client feedback to refine your approach continuously, demonstrating your commitment to exceeding client expectations and optimizing your impact.