Clinical Account Associate, Arizona/New Mexico

The Clinical Account Associate at Tempus is primarily responsible for driving strategic business expansion opportunities within major U.S. cancer centers and clinics. This involves setting detailed strategic plans for acquiring and retaining clients, maximizing contracting opportunities, and ensuring successful attainment of company objectives through collaboration with various sales positions within Tempus.

To excel as a Clinical Account Associate at Tempus, you should have a solid understanding of molecular diagnostics and oncology, demonstrated negotiation and customer service skills, and experience in consultative selling. Proficiency in Microsoft Office, especially Excel and PowerPoint, as well as expertise using Salesforce.com, are also vital for managing accounts effectively.

Tempus prefers candidates for the Clinical Account Associate position to hold a B.S. in life science, biology, business, or marketing. An MBA is considered advantageous. Additionally, candidates should have relevant experience in molecular diagnostics and account management, ideally within cancer centers or large oncology practices.

Tempus fosters a supportive environment for personal and professional growth, ensuring that Clinical Account Associates are equipped with the necessary resources and training to thrive. Opportunities for collaboration with various departments help in developing cross-functional skills, while ongoing analysis of competitive landscapes keeps associates informed and prepared to adapt their strategies.

As a Clinical Account Associate at Tempus, you can expect to travel frequently, over 50% of the time, within your designated territory. This travel is essential for fostering relationships with clients and ensuring strategic partnerships are developed effectively in the Arizona and New Mexico regions.

When answering this question, highlight specific experiences where you've worked with oncology-related clients or projects. Discuss your knowledge of molecular diagnostics, including relevant technologies you've employed, and how this knowledge can benefit Tempus in consulting potential clients.

Use the STAR method (Situation, Task, Action, Result) to tell a compelling story. Discuss the situation, the challenges you faced, the actions you took to resolve conflicts or improve the relationship, and the positive outcomes that resulted from your actions.

An effective answer would detail a systematic approach, such as creating a priority matrix or using project management tools. Emphasize your ability to balance urgent tasks with long-term strategic goals to ensure all clients receive adequate attention.

Show your knowledge by describing Tempus' mission and platform. Explain how it revolutionizes clinical care through data and technology. Mention the focus on real-world evidence and actionable insights provided to healthcare professionals.

Discuss how consultative selling involves understanding the client's needs and aligning solutions to those needs. Highlight your ability to ask insightful questions that uncover pain points and present Tempus’ offerings in a way that demonstrates value to executives.

Mention resources like industry journals, networking groups, and conferences that you utilize. Emphasize your proactive stance on learning about emerging trends and technologies to maintain your competitive edge.

Address the importance of training and continuous education for both yourself and the client. Speak about developing comprehensive materials and presentations that outline the tools’ benefits and functionalities to encourage client adherence.

Illustrate your negotiation skills by describing a methodical approach: researching the client's needs, understanding their budgetary constraints, and preparing alternatives to find common ground. Share a specific example if possible.

Focus on quantifiable achievements. Share a story of how your actions directly contributed to revenue growth—this could include securing a large contract, improving client retention, or expanding a service offering.

Stress the importance of confidentiality, especially in healthcare. Discuss established protocols you follow to protect sensitive information, as well as your commitment to upholding ethical standards in your interactions with clients and colleagues.