Key Account Manager - job 1 of 2

As a Key Account Manager at ShopBack, your main responsibilities include strategically boosting merchant transactions, managing a strong pipeline of client retention, and delivering merchant success. You will foster relationships through engagement, ensuring high-quality service, and driving the adoption of best practices while identifying feedback and trends that can enhance internal practices.

A successful candidate for the Key Account Manager role at ShopBack should have a minimum of five years of experience in key account management. Strong awareness of e-commerce consumer trends is essential, along with the ability to think creatively and logically. You should also have experience in C-level negotiations and be fluent in Mandarin.

To succeed as a Key Account Manager at ShopBack, you should exhibit self-motivation and a strong drive to excel. Additionally, always look for innovative ways to grow client relationships and contribute to campaigns that enhance merchant engagement and commercial success.

ShopBack offers career progression paths that allow Key Account Managers to take on greater challenges, supporting your ambition to grow within the company. The collaborative culture here encourages feedback and development, giving you the tools to excel in your role.

The culture at ShopBack for Key Account Managers is open, candid, and collaborative, valuing each employee's input and growth. The team embodies principles like grit, speed, and hunger, making it a dynamic environment where innovative thinkers thrive.

In approaching client retention, prioritize understanding client needs and pain points. Utilize regular check-ins and feedback sessions to maintain open communication, ensuring you're always aligned with their expectations and delivering appropriate solutions.

Highlight specific trends you've observed within e-commerce, such as the growing importance of personalization or mobile shopping. Discuss how you've leveraged these trends to enhance account strategies and lead successful campaigns.

Solution selling involves deep understanding of the client's business and proposing tailored solutions that meet their specific needs. Share examples of how you've successfully implemented this approach in past roles.

Outline a specific challenge you faced with a client, detailing your strategic approach to resolve the issue. Highlight the outcome and any long-term relationship benefits that resulted from your actions.

Explain your methods for gathering and analyzing feedback from merchants, such as surveys or regular meetings. Discuss how you use this data to influence your account strategies and internal best practices.

Emphasize the importance of trust, consistent communication, and being proactive in addressing client needs. Provide examples of how you've built and maintained successful long-term relationships in your previous roles.

Discuss your approach to C-level negotiations, focusing on preparation, understanding the decision makers' priorities, and framing your proposals to align with their strategic goals. Highlight any successful negotiations you've led.

Identify key skills such as strong communication, relationship management, strategic thinking, and problem-solving. Relate how you have demonstrated these skills in your career to drive success.

Share your personal methods for maintaining motivation, such as setting personal goals, maintaining balance, and seeking continuous feedback. Highlight how these strategies have worked for you in past positions.

Discuss the joy of building significant relationships, achieving client success, and contributing to the overall business growth. Share specific instances where you have felt particularly fulfilled in your role as a Key Account Manager.