Customer Success Client Service Executive

NIQ GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durables manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary  data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

Responsibilities:

• Run end - to - end research projects for clients from various industries (designing questionnaires, preparing briefing notes, tables’ specifications, processing data, preparing reports, summarizing research findings and presenting to Clients)
• Selecting appropriate research tools to answer the client's business questions
• Participate in research proposals and design
• Collaborating with the operations team in project execution
• Independently communicate with clients
• Building long-term relationships with existing and new clients by offering and delivering insights tailored to specific needs that support business decisions
• Expanding the client portfolio and upselling
• Learn new methodologies (from NielsenIQ learning sources), keeping up to date with the newest solutions for Clients

About You:

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

As a Senior Customer Success Client Services Executive, you will help multinational FMCG companies across geographies decide how best to innovate their products and optimize their profit.

Qualifications:

• Fluent in Lithuanian and English
• Bachelor’s Degree holder in fields such as Marketing, Business, Economics, Statistics, Social Sciences, Psychology, or related disciplines
• About 2 years of working experience in Market Research or related field
• Experience with data analysis, statistics and market research techniques
• Strong analytical and consultative mindset, excellent numerical skills and attention to details
• Interest in customer market research (particularly shopper behavior, purchasing patterns, decision-making processes, and factors influencing consumer choices)
• Strong interpersonal skills, including oral and written communication 
• Excellent organization and time-management, and the ability to multitask
• Knowledge of using advanced Excel, Powerpoint
• Comfortable working in a digital-enabled environment, with proficiency in utilizing AI tools and technologies
• Demonstrated ability to handle highly confidential information with discretion, sensitivity and care

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Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion