Online Panel Helpdesk with Italian

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers to better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

Global Service Center Media Measurement (GSC MM) is an operations department located in Sofia – a global centralized Hub working closely with all Media Measurement local and global teams, including Technology and Commercial. The department provides wide range of services, including data and systems quality control, panel helpdesk, data processing and delivery, data analytics, data science and automation. 

As an Online Panel Helpdesk Specialist, you will provide technical and administrative support to panelists, which can include anything from maintenance of our Facebook groups to supporting during the installation process of our application. The role is responsible for ensuring the proper administrative and technical setup of the panelists in our Italian online media research panel. 

Key Activities 

• Support (e-mail, telephone) for participants in an Italian online media research panel  
• First level support for assistance with technical problems  
• Communication interface between panelists and other internal support departments   
• Support during the installation of the mobile and desktop application (mainly via e-mail, but if needed via phone)   
• Act as a liaison between panel members and the organization, ensuring clear and timely communication  
• Collect, organize, and manage data or feedback from panel sessions   
• Address any technical issues which arise from the feedback  
• Support panelist data maintenance in specific software tools  
• Support in optimization of data quality and internal workflows

Required skills and knowledge  

• Very good Italian language skills, both spoken and written  
• Experience in user support (e.g. telephone hotline)  
• Good English language skills, both spoken and written  
• Ability to manage schedules, documents, and communications   
• Good knowledge in MS Office (Excel, Word and PowerPoint)  
• Technical affinity and ability to convey technical information effectively  
• Experience with basic IT troubleshooting is considered as advantage  

We offer:

• Food vouchers of 120 BGN monthly
• Life Insurance
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, Expenses for medications and medical products
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform.

In addition:

• A Hybrid model of working: part of the week you work from home (home office), a part from the office.
• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.
• Friendly working environment

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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