At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Schedule:
*This position works weekends and overnight shift.
Part Time, 40 hours every two weeks
Friday, 11p-7:30a
Sunday, 3p-11:30p
Friday, 6p-2:30a
Saturday, 3p-11:30p
Sunday, 3p-11:30p
The Case Therapist I reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsible for assessing patients for acute mental health crisis and substance concerns in emergency department and medical/surgical units, treatment planning, providing direct patient services, to include on a limited basis individual and family counseling if needed. Case Therapist coordinates care including communicating with treatment team, patient, and family, documenting in medical record, and discharge planning, continuum of care.
Responsibilities
Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
Manages work schedule efficiently, completing tasks and assignments on time.
Documents in patient electronic medical record via Epic or other automated medical records software in an accurate and timely fashion.
Retrieves patient information in hospital medical records application to improve knowledge of case and facilitate patient moving through continuum of care.
Understands DSM diagnosis and through clinical contact with the patient and input from the treatment team develops therapeutic interventions which assist patient with addressing diagnosis.
Communicates with patient and patient's support system information regarding admission, continued stay, and discharge planning regularly and documents this communication in patient's medical record.
Documents in medical record according to CDH standards, and regulatory and accrediting agencies including JCAHO and Illinois Department of Alcoholism and Substance Abuse.
Completes evaluations/assessments as part of intake when assigned, and using patient placement criteria documents justification for recommended level of care.
Responds to shifts in work assignments as required by patient's needs and remains on duty when crisis requires management. Accepts on call work as assigned and as required by staff shortage.
Works at developing and maintaining a good rapport and cooperative working relationship with physicians, departments, and BHS staff.
Effectively meets departmental expectations regarding patient caseload size, while maintaining departmental expectations for quality of care and patient satisfaction.
Required:
Preferred:
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Support life-saving kidney transplant operations as a Transplant Assistant at Northwestern Medicine’s specialized transplant center.
Contribute to patient-focused healthcare at Northwestern Medicine as a Patient Access Specialist ensuring smooth scheduling and excellent service.
Customer Support Specialist needed to deliver expert merchant assistance and troubleshoot basic issues within payment solutions in a dynamic onsite environment.
Support Financial Advisors by managing client accounts and administrative tasks within a respected global wealth management firm.
Customer-centric Remote Customer Service Representative needed to handle inquiries and deliver exceptional experiences for Group O clients.
An early team Customer Success Manager role at a pioneering video AI startup in New York, focused on strategic account management and customer growth.
A Senior Customer Success Manager position at Bridgeway Benefit Technologies, focused on driving SaaS customer satisfaction, retention, and growth in a remote work setup.
CampusGuard seeks a remote Customer Advocate to enhance client engagement and project delivery for security services within higher education and public sector markets.
Walden University is seeking a dedicated Customer Service Representative to manage customer inquiries and provide exceptional support through phone, chat, email, and SMS in a hybrid setting.
Atlassian seeks a Customer Success Manager to support and expand customer adoption of their software through expert onboarding in a fully remote AMER-based role.
Grow Therapy is looking for a motivated Specialist I to manage new client bookings remotely, supporting mental health access through empathetic client engagement.
Walden University seeks a skilled Enrollment Specialist to remotely guide prospective students through the enrollment process, ensuring a positive and informed student experience.
Provide exceptional customer service and order problem resolution remotely as a Customer Service Representative II at Cardinal Health.
Patient Services Specialist needed at Atrium Health Concord to deliver compassionate patient care and handle front office administrative duties in a fast-paced healthcare environment.
Seeking a bilingual Customer Service Representative to provide professional support for Transcard’s global payment solutions during weekend remote shifts.
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...
2855 jobsSubscribe to Rise newsletter