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Immediate Care Technician Float-Immediate Care Center Glenview Full Time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

**This is a Full Time position at 36 hours per week for the Immediate Care Center located at the Glenview clinic.  This would be 3, 12hr shifts from 7:45am-8:15pm with weekend and holiday coverage requirement. Floating to other clinics may be required. Must be a CMA or EMT.**

The Immediate Care Technician - Float reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

  • The Immediate Care Technician Float supports physicians (MD) and advance practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

Responsibilities:

Assures efficient patient flow through the site:

  • Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
  • Obtains accurate vital signs, per organization standards.
  • Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
  • Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
  • Anticipates/sets up equipment or supplies needed for visit.
  • Cleans and prepares exam room for next patient.
  • Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
  • Assists with referrals, transfers and discharge processes.

Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:

  • Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen. collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing, wound care, splinting, as directed by MD/APP.
  • Call-in or electronically send prescriptions as directed by the MD/APP.

Provides high quality care by:

  • Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
  • Participates in environmental safety rounds.
  • Maintains vaccine/medication inventory.
  • Ensures medication cabinets are locked appropriately.
  • Monitors and maintains equipment and instruments according to clinic guidelines.
  • Assists in ordering supplies and correctly disposes of all expired items.
  • Adheres to office opening and closing procedures.

Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:

  •  
  • Interacts in a professional, cooperative manner with other practice staff.
  • Accepts and performs delegated responsibilities in a positive manner.
  • Offers assistance to others.
  • Attends and participates in staff meetings.
  • Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).
  • Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).
  • Float to all Immediate Care Clinics/Departments.
  • May perform other duties as assigned.

Qualifications

Required:

  • High school diploma or GED equivalent.
  • Current certification as either a:
    • Medical Assistant:
      • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) OR
      • Registered Medical Assistant (RMA) through American Medical Technologists (AMT) OR
      • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) OR
      • Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
      • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)

OR

    • Emergency Medical Technician – Paramedic, or Emergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification
    • Certification required upon hire.
  • Basic Life Support (American Heart Association) certification.
  • Completion of pre-employment competency exam.
  • Strong computer skills.

Preferred:

  • Experience with electronic medical record.
  • College degree or interest in health care field preferred. 
  • One to two years of ambulatory care experience.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Immediate Care Technician Float-Immediate Care Center Glenview Full Time Days, Northwestern Memorial Healthcare

Join Northwestern Medicine as an Immediate Care Technician Float at our Immediate Care Center in Glenview, IL! This Full Time position requires a commitment to delivering compassionate patient care as you work three 12-hour shifts from 7:45 am to 8:15 pm, with some weekend and holiday coverage. As a valued member of our healthcare team, you'll be responsible for aiding physicians and advanced practice providers in maintaining patient flow, preparing patients for examinations, and assisting with various medical tasks. Your role also includes documenting vital signs, preparing examination rooms, and promoting a positive experience for our patients. We believe in a collaborative environment, so effective communication and a friendly demeanor are essential in making every interaction count. If you're certified as a Medical Assistant or Emergency Medical Technician and enjoy working in a team-oriented setting, we'd love for you to be part of our mission to provide exceptional healthcare services. At Northwestern Medicine, we offer competitive benefits including tuition reimbursement, loan forgiveness, and more—because we care for our employees just as much as for our patients. Ready to make a difference with us? Apply now to embark on your journey in the healthcare industry!

Frequently Asked Questions (FAQs) for Immediate Care Technician Float-Immediate Care Center Glenview Full Time Days Role at Northwestern Memorial Healthcare
What are the responsibilities of the Immediate Care Technician Float at Northwestern Medicine?

The Immediate Care Technician Float at Northwestern Medicine is responsible for facilitating patient flow, assisting with patient care activities, and performing administrative functions. This includes taking vital signs, preparing exam rooms, documenting patient information, and assisting with medical procedures as directed by the physician or advanced practice provider.

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What qualifications are needed for the Immediate Care Technician Float position at Northwestern Medicine?

To qualify for the Immediate Care Technician Float position, candidates must have a high school diploma or GED equivalent and be certified as either a Medical Assistant or an Emergency Medical Technician. Basic Life Support certification from the American Heart Association is also required, along with strong computer skills and experience in ambulatory care preferred.

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What is the work schedule for the Immediate Care Technician Float at Northwestern Medicine?

The work schedule for the Immediate Care Technician Float position is Full Time, consisting of three 12-hour shifts each week, specifically from 7:45 am to 8:15 pm. Flexibility is essential, as weekend and holiday coverage may be required, and the role may involve floating to various clinics.

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How does Northwestern Medicine ensure a positive patient experience through the Immediate Care Technician Float?

Northwestern Medicine promotes a positive patient experience by ensuring that Immediate Care Technician Floats interact with patients in a friendly, professional manner. This includes maintaining clean and safe patient care areas, providing prompt assistance, and effectively communicating to enhance patient satisfaction during every interaction.

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What benefits does Northwestern Medicine offer to Immediate Care Technician Floats?

Northwestern Medicine offers competitive benefits to Immediate Care Technician Floats, including tuition reimbursement and loan forgiveness programs, 401(k) matching, lifecycle benefits, and a supportive work environment focused on professional development, ensuring that our employees are well taken care of.

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Common Interview Questions for Immediate Care Technician Float-Immediate Care Center Glenview Full Time Days
Can you explain your experience working as an Immediate Care Technician?

Discuss specific roles and responsibilities you held in your previous positions, focusing on how you've contributed to patient care and support for medical staff. Include specific examples that illustrate your skills and positive outcomes from your interactions with patients.

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How do you manage priorities in a fast-paced care environment?

Share strategies you use to assess tasks based on urgency and importance. Highlighting your ability to remain calm under pressure while effectively communicating with team members can illustrate your strong organizational skills and adaptability.

Join Rise to see the full answer
What equipment are you experienced in using during patient examinations?

Detail your familiarity with essential diagnostic equipment such as ECG machines, venipuncture supplies, and other medical devices. Providing concrete examples of how you’ve utilized this equipment effectively in past roles will enhance your answer.

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How do you build rapport with patients in an Immediate Care setting?

Discuss your approach to patient interaction, emphasizing the importance of listening, empathy, and effective communication. Providing specific instances where you helped ease a patient's concerns can showcase your interpersonal skills.

Join Rise to see the full answer
What do you consider the most important aspects of patient confidentiality?

Highlight your understanding of regulations such as HIPAA and the vital role they play in protecting patient information. Emphasize your commitment to confidentiality and the actions you take to uphold these standards daily.

Join Rise to see the full answer
Describe a situation where you had to work as part of a team to ensure patient care.

Share a narrative that showcases your role within a healthcare team, emphasizing collaboration, communication, and problem-solving skills. This can highlight your ability to positively contribute to team dynamics.

Join Rise to see the full answer
How do you keep up-to-date with best practices in patient care?

Discuss your methods for ongoing learning, such as attending workshops, reading relevant publications, or engaging in discussions with colleagues. Demonstrating your commitment to professional growth can strengthen your candidacy.

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What do you do if you notice a significant change in a patient's condition?

Emphasize the importance of prompt communication with medical staff to ensure appropriate responses. Providing a specific example of a time you effectively handled such a situation can bolster your response.

Join Rise to see the full answer
How do you prepare examination rooms for patient visits?

Detail your process for ensuring that exam rooms are clean, stocked, and ready for patients. Discuss any protocols you follow that help maintain safety and efficiency, showcasing your attention to detail.

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What motivates you to work in immediate care?

Share your passion for patient care and the satisfaction you derive from making a difference in people's lives. Personal anecdotes or stories that resonate with your motivation can leave a positive impression.

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Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

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December 22, 2024

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