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Rehab Services Technician IHR-Casual As Needed

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Rehabilitation Services at Northwestern Medicine is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. Together with Northwestern University Feinberg School of Medicine, we are pushing boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care. 

Rehabilitation Services values building relationships with our patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve more patients, closer to where they live and work. While each of our locations has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission – Patients First.

Job Description

The  Rehabilitation Technician  reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Performs clerical, general, and/or patient care support functions within a Rehab department, under the direction of the Ortho and Rehab Services Department Leader.  Assists licensed clinicians with the implementation of treatment plans under their direction and supervision.  Responsible for general cleaning and organization of the environment of care.  These tasks support services provided by the Occupational Therapist, Physical Therapist, Psychologist, Speech Pathologist, Therapy Recreation, and/or Auditory Therapist.

Responsibilities:

  • Assists with patient care under the direction of licensed therapists.  Provides assistance during community re-entry activities under a plan of care established by the Rehab Team.
  • Transports/escorts patients between nursing pod and Rehab Department.
  • Performs daily, weekly, monthly cleanup of department, restocks linen, wipes down treatment tables between patients or daily if sheet is used and removes clutter from the storage room weekly. Maintains cleaning schedule and cleans hydrocollators, cold pack units and other equipment as needed.
  • Monitors equipment temperatures per policy.
  • Performs general clerical duties including mail processing, typing, faxing, photocopying, filing and processing medical records for the department.
  • Answers phones, schedules outpatients and/or coordinates and maintains the Rehabilitation Unit patient therapy schedule.  Backs up telephone reception as needed.
  • Tracks, enters, and verifies daily record of charges in computer.
  • Responsible for ordering supplies and maintaining inventories as directed by Department Leader
  • Maintains competency as appropriate and pursues ongoing learning through attendance at departmental and system in-services, workshops and conferences/seminars. Actively participates in organizational learning opportunities as appropriate.
  • Provides care needed as described in the unit’s/department’s policies and procedures, as well as in the clinical competency checklist for the position and patient age groups served.
  • Maintains appropriate documentation as appropriate.
  • Is knowledgeable about the patient’s cultural, psychosocial, ethnic and religious needs and adjusts interventions when appropriate based on this knowledge.
  • Maintains a professional and courteous manner and provides care/ communication in a manner consistent with customer satisfaction and service excellence strategies.
  • Attends team/unit meetings and conferences as appropriate to facilitate coordinated care and communication.
  • Participates on various interdisciplinary system teams as appropriate
  • Identification of population served by this position: Young/middle adult and older adult.  Secondary populations are pediatrics and adolescents.

Qualifications

Required:

  • High School Diploma or equivalent or in pursuit of same
  • BLS Certified within 90 days of hire.
  • Physical ability to perform functional requirements as detailed

Preferred:

  • Healthcare or Rehab related experience preferred
  • Familiarity with a healthcare environment is preferred

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

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What You Should Know About Rehab Services Technician IHR-Casual As Needed, Northwestern Memorial Healthcare

Join the dynamic team at Northwestern Medicine as a Rehab Services Technician IHR-Casual As Needed, where every day is an opportunity to make a meaningful impact on patient care. Located at 2635 Church Rd., Aurora, IL, you'll be part of a multidisciplinary group dedicated to delivering exceptional rehabilitation services to individuals in need. In this role, you will assist licensed clinicians with implementing effective treatment plans while ensuring a supportive and organized environment in our rehab department. Your hands-on support will be vital as you transport patients, maintain cleanliness, perform clerical duties, and handle important administrative tasks that keep our operations running smoothly. At Northwestern Medicine, we believe in fostering professional development and providing our employees with valuable resources such as tuition reimbursement and career growth opportunities. As an integral part of our patient-first approach, you'll engage with a diverse population across various age groups, ensuring that each patient's individual needs are respected and addressed. If you're looking for a flexible, rewarding position within a supportive healthcare system, this role offers the perfect opportunity for you to contribute to innovative care delivery and to be a part of something bigger. Let's work together to enhance the lives of our clients and promote better healthcare in our communities. Are you ready to take the next step in your career journey?

Frequently Asked Questions (FAQs) for Rehab Services Technician IHR-Casual As Needed Role at Northwestern Memorial Healthcare
What are the responsibilities of a Rehab Services Technician IHR-Casual As Needed at Northwestern Medicine?

As a Rehab Services Technician IHR-Casual As Needed at Northwestern Medicine, your primary responsibilities will include assisting licensed clinicians in executing treatment plans, transporting patients between departments, maintaining cleanliness and organization within the rehab environment, and handling various clerical duties. You'll play a critical role in ensuring the smooth operation of rehabilitation services, contributing to the overall wellbeing of patients.

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What qualifications are required for the Rehab Services Technician position at Northwestern Medicine?

To qualify for the Rehab Services Technician IHR-Casual As Needed position at Northwestern Medicine, you must possess a high school diploma or equivalent, or be in pursuit of one. Additionally, you should obtain BLS certification within 90 days of hire. While previous healthcare or rehab-related experience is preferred, it is not mandatory. A commitment to personal and professional growth is essential in this role.

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How does Northwestern Medicine support professional development for Rehab Services Technicians?

Northwestern Medicine demonstrates its commitment to professional development for Rehab Services Technicians through various resources. Employees have access to tuition reimbursement, ongoing learning opportunities such as workshops and seminars, and mentorship programs. This supportive environment encourages personal growth, helping technicians enhance their skills and knowledge to better serve patients.

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What is the work environment like for a Rehab Services Technician at Northwestern Medicine?

The work environment for a Rehab Services Technician IHR-Casual As Needed at Northwestern Medicine is collaborative and patient-focused. Working within a multidisciplinary team, you'll engage with healthcare professionals from various specialties, ensuring quality care delivery. The atmosphere promotes teamwork, communication, and continuous improvement, all centered around the patients' needs.

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Are there opportunities for advancement as a Rehab Services Technician at Northwestern Medicine?

Yes, there are ample opportunities for advancement for Rehab Services Technicians at Northwestern Medicine. The organization values career growth and provides employees with pathways to enhance their skills and gain additional qualifications. With access to professional development programs, promotions and specialized roles within the broader rehabilitation and healthcare field can be pursued.

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Common Interview Questions for Rehab Services Technician IHR-Casual As Needed
How do you prioritize your tasks as a Rehab Services Technician?

When prioritizing tasks as a Rehab Services Technician, I assess the immediate needs of the patients, the required tasks from licensed clinicians, and the overall workflow in the department. Effective communication with team members ensures that I can adapt quickly while keeping patient care at the forefront of my priorities.

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Can you describe your experience working in a healthcare or rehab environment?

My experience in a healthcare or rehab environment includes direct patient interaction and supporting licensed therapists in implementing treatment plans. I have engaged in tasks such as assisting patients during therapy sessions, maintaining organized treatment areas, and handling clerical responsibilities, all while adhering to best practices in patient care.

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How would you handle a situation where a patient is non-compliant during therapy sessions?

If a patient is non-compliant during therapy sessions, I would first approach the situation with empathy and try to understand their concerns. It's important to communicate openly and encourage the patient by explaining the benefits of the therapy. If needed, I could consult with the licensed therapist for further support and strategies to engage the patient effectively.

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What do you do to maintain a clean and organized working environment?

Maintaining a clean and organized working environment involves regular cleaning routines and ensuring that all supplies and equipment are in their designated places. I proactively check for cleanliness between patient sessions, perform scheduled sanitization tasks, and encourage team collaboration to keep our workspace safe and efficient.

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How do you ensure confidentiality and professionalism while handling patient records?

To ensure confidentiality and professionalism while handling patient records, I strictly adhere to HIPAA regulations and organizational policies. I only share information with authorized personnel and always keep records secured. This practice helps maintain trust with patients and ensures that their information is respected and protected.

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Can you give an example of how you contributed to a team in a previous role?

In a previous role, I contributed to the team by actively participating in patient care discussions and sharing insights during team meetings. My willingness to support my colleagues and adapt to changing priorities helped boost our team's efficiency, ensuring that we delivered optimal patient care consistently.

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What techniques do you use to stay motivated during demanding shifts?

Staying motivated during demanding shifts involves setting achievable goals for myself, focusing on the positive impact my work has on patients, and collaborating with my teammates for support. Practicing self-care outside of work and maintaining a positive attitude also greatly contribute to my motivation during long shifts.

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How do you manage communicating with patients from diverse backgrounds?

Managing communication with patients from diverse backgrounds requires cultural sensitivity and active listening. I make an effort to understand their unique perspectives, maintain respectful dialogue, and adjust my communication style as necessary. This approach helps build rapport and ensures that patients feel understood and respected.

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Describe a time when you had to adapt quickly in a fast-paced environment.

In a fast-paced environment, I once encountered an unexpected increase in patient volume. I adapted quickly by communicating with my team to redistribute responsibilities, prioritizing urgent tasks, and remaining flexible. This teamwork and adaptability allowed us to maintain effective patient care and service during a busy period.

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What interests you most about the Rehab Services Technician position at Northwestern Medicine?

What interests me most about the Rehab Services Technician position at Northwestern Medicine is the opportunity to work within a dedicated team focused on patient-first care. I am passionate about rehabilitation services and eager to contribute to innovative care approaches while growing professionally in a supportive environment that prioritizes education and personal development.

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Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

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Part-time, on-site
DATE POSTED
January 2, 2025

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