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Job details

Technical Support Engineer - job 2 of 3

BeyondTrust is seeking a Technical Support Engineer who will support customers in deploying, configuring, and resolving incidents with BeyondTrust products, contributing to a culture of flexibility and continual learning.

Skills

  • SQL Connectivity
  • Network Topology
  • Customer care
  • Communication skills
  • Interpersonal skills

Responsibilities

  • Communicate with customers effectively
  • Resolve support incidents using troubleshooting techniques
  • Document customer interactions and resolutions
  • Participate with Technical Escalation Engineers for complex issues
  • Escalate critical issues to the Technical Support Manager
  • Participate in on-call rotation

Education

  • Bachelor's degree in a related technical field (preferred)

Benefits

  • Flexible work environment
  • Growth recognition
  • Diversity and inclusion initiatives
To read the complete job description, please click on the ‘Apply’ button
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CEO of BeyondTrust
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Janine Seebeck
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Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 4, 2025

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