Senior Solutions Architect, ServiceNow, Full-time, Days

The Senior Solutions Architect at Northwestern Medicine is responsible for researching and implementing solutions to address various business and clinical issues. This includes designing and executing solutions from the ground up, guiding and mentoring other solution architects, and ensuring adherence to architectural standards. Additionally, they contribute to enterprise-wide initiatives, participate in architectural reviews, and provide expertise across multiple technology domains.

To be considered for the Senior Solutions Architect role at Northwestern Medicine, candidates should have a Bachelor's Degree in Computer Science, Computer Engineering, or a related field, along with 3-6 years of relevant experience in architecture design. Strong technical knowledge across various coding languages, applications, and newer technology trends like Cloud and AI/ML is essential. Demonstrated leadership and mentoring abilities are also critical for success in this role.

Northwestern Medicine emphasizes lifelong learning and professional growth for the Senior Solutions Architect. The organization offers mentorship opportunities, encourages participation in architecture communities of practice, and provides access to cutting-edge training and resources. This commitment helps the architects stay current with the latest technologies and trends, ensuring they can provide innovative solutions.

The work environment for the Senior Solutions Architect at Northwestern Medicine is collaborative and innovative. The team is dedicated to supporting each other and fostering a culture of excellence, where team members are encouraged to share ideas and solutions. Being part of a healthcare-focused organization means your work directly impacts patient care, creating a sense of purpose and engagement among all employees.

The Senior Solutions Architect will work with a variety of technologies at Northwestern Medicine, including but not limited to applications like ServiceNow and Epic. Familiarity with coding languages such as C++, Java, and Python is advantageous, as well as understanding interoperability standards like FHIR and APIs. The use of advanced technologies for digital transformation, including AI and automation, will also be central to the role.

When faced with designing a solution for a complex problem, I first strive to understand the underlying requirements and constraints. This involves collaborating with stakeholders to gather insights and engaging key team members for their expertise. I then leverage architectural frameworks and patterns to devise a plan that incorporates best practices while championing innovative approaches to problem-solving.

To ensure adherence to architectural standards, I actively participate in design and architecture reviews. I also develop comprehensive documentation that outlines the agreed-upon standards and best practices. By fostering an environment of open communication and ongoing education, I encourage team members to align their work with these standards and provide feedback for continuous improvement.

Mentoring is a vital aspect of my role. I share my knowledge through regular one-on-one sessions and group workshops, where we discuss best practices, new technologies, and problem-solving strategies. I believe in empowering others to take ownership of their projects while providing guidance and support to foster their growth and confidence in their abilities.

I stay updated with the latest technology trends by subscribing to industry journals, participating in webinars, and attending conferences relevant to healthcare IT. I also engage in online communities and forums that focus on healthcare solutions, enabling me to share insights and gather valuable information from my peers within the field.

In a previous role, I implemented a comprehensive patient management system that integrated various applications to streamline operations. By collaborating closely with clinical stakeholders to gather feedback and iterating on the solution based on their input, we managed to reduce patient wait times by 30% while improving overall patient satisfaction scores significantly.

Communication is critical to my role as a Senior Solutions Architect. I prioritize clear and effective communication to align stakeholders on project goals, facilitate collaboration among team members, and articulate complex technical concepts in accessible terms. By nurturing open channels for dialogue, I ensure that all voices are heard and integrated into the final solution.

When conflicts arise, I first ensure all parties involved have an opportunity to express their views openly. Then, I facilitate a constructive discussion focusing on project goals and data-backed outcomes to guide our decisions. By emphasizing collaboration over competition, we can often find a solution that aligns with our objectives while satisfying the team’s diverse perspectives.

I have extensive experience in integrating new technologies into existing systems. I begin with a thorough assessment of current architectures, understanding what works, identifying gaps, and determining how proposed technologies can enhance functionality. Throughout the integration process, I emphasize rigorous testing and stakeholder communication to ensure a smooth transition and minimal disruption.

Interoperability in healthcare solutions refers to the ability of different systems and applications to communicate and exchange data effectively. I understand its importance in ensuring patient data travels seamlessly across platforms, which is critical for care coordination. Having proficiency in standards like FHIR and APIs enhances my ability to implement solutions that prioritize interoperability.

For effective change management when implementing new architectural solutions, I focus on proactive engagement with stakeholders throughout the process. Providing comprehensive training and support helps ease transitions, while transparent communication about benefits and impacts minimizes resistance. I gather feedback regularly to make necessary adjustments and ensure a smooth adoption of new systems.