Market Manager

To be considered for the Market Manager position at Odeko, you’ll need 2+ years of relevant sales, account management, or business development experience, or you should have leadership experience within the local coffee community. Your ability to discover and close sales opportunities while building client relationships will also be crucial.

As a Market Manager at Odeko, your primary responsibilities will include achieving monthly revenue goals through new customer acquisition, onboarding independent coffee shop owners, managing customer relationships, and collaborating with internal teams to enhance the customer experience. You will also keep meticulous records using our CRM tool to report on activity and account management.

At Odeko, we provide our Market Managers with a data-driven prospect database that helps identify new client relationships. You'll also work closely with our Operations and Support teams to address issues quickly, ensuring high customer satisfaction and facilitating upselling opportunities.

While sales are a significant part of the Market Manager role, at Odeko, the position also emphasizes relationship management and customer satisfaction. To thrive, you’ll need to focus on retention and expansion by actively engaging with clients and understanding their needs.

Working as a Market Manager at Odeko means being part of a fast-paced, innovative environment where growth opportunities abound. You’ll be in a position to make impactful changes while navigating the exciting dynamics of the coffee industry.

While a background in coffee is a bonus, it’s not strictly required. Odeko values a passion for coffee and small businesses, and being self-directed in a rapidly evolving environment is much more critical for this role.

The base compensation for the Market Manager position at Odeko is between $60,000 and $65,000, with on-target earnings ranging between $90,000 and $95,000. This attractive package reflects our commitment to rewarding skilled professionals.

To build relationships with new clients effectively, I prioritize listening to their needs and concerns. By approaching each interaction with genuine curiosity and offering tailored solutions based on their unique circumstances, I can establish trust and rapport, which is essential for long-term partnerships.

In my previous role, I had a client who was unhappy with our service. I organized a meeting to discuss their specific concerns and worked closely with my team to implement changes that aligned with their feedback. This proactive approach not only improved their relationship with our business but also resulted in increased satisfaction and upselling opportunities.

To meet and exceed monthly revenue goals, I employ a mix of targeted outreach and careful relationship management. This includes leveraging data analysis to identify new prospects and trends while actively engaging with existing clients to understand their evolving needs and promote relevant products.

I stay updated on specialty coffee industry trends through regular reading of industry publications, attending trade shows, and participating in local coffee events. Networking with professionals in the coffee community also offers valuable insights that can inform strategic decisions.

Data plays a critical role in my sales strategy. By using analytics, I can identify trends, track customer engagement, and efficiently manage my sales pipeline. This informed approach allows me to prioritize leads effectively and tailor my outreach strategies to meet client needs accurately.

Handling objections requires active listening and empathy. I focus on understanding the root of a client's hesitation and then provide clear, informative responses that address their concerns while illustrating the benefits of our service tailored to their specific situation.

Effective upselling techniques include understanding the client’s current setup and introducing complementary products that enhance their experience. I emphasize the added value these products bring and provide case studies or testimonials to reinforce my suggestions.

Collaboration with cross-functional teams is vital for solving client issues quickly. I communicate regularly with operations, support, and product teams, sharing client feedback and insights to align our efforts and ensure we deliver seamless experiences for our customers.

My primary motivation as a Market Manager stems from my passion for supporting local businesses and creating positive customer experiences. Seeing the tangible impact of my efforts on both clients and the community drives me to continually seek out ways to innovate and improve.

When managing multiple accounts, I prioritize tasks based on urgency and potential impact. I utilize CRM tools to track interactions and deadlines, ensuring that I allocate sufficient time for high-priority clients while maintaining regular communication with all accounts.