Sales Operations Specialist Industrial Applications Americas

As a Sales Operations Specialist at Oetiker, your main responsibilities include preparing and submitting quotations, managing customer contracts, and handling pricing files. You'll also track won or lost business, support sales engineers with customer requirements, manage customer specific requirements, and ensure compliance with safety and environmental regulations.

To qualify for the Sales Operations Specialist position at Oetiker, candidates should ideally possess a College Diploma or Degree in Business Administration, along with 2-3 years of experience in sales administration or customer service. Strong administrative skills, attention to detail, and familiarity with IATF 16949 standards are essential, as is proficiency in MS Office and CRM/ERP software.

Product knowledge is crucial for a Sales Operations Specialist at Oetiker. Understanding the unique aspects of our high-quality clamps, rings, and quick-connectors allows you to effectively support our sales team and fulfill customer requirements. A desire to continuously learn about our products is highly encouraged and will contribute positively to your success.

At Oetiker, a Sales Operations Specialist can expect a collaborative and supportive work environment. You'll work closely with various departments and have opportunities for professional growth. Our culture emphasizes teamwork, safety compliance, and a commitment to quality, creating a workplace where your contributions are valued.

Yes, there is ample room for advancement for a Sales Operations Specialist at Oetiker. We believe in nurturing talent and providing opportunities for career progression. With your contributions and commitment to your professional development, you can grow within the company and explore new avenues in the industrial applications sector.

When answering this question, focus on your relevant experience in sales administration and customer service. Highlight specific responsibilities you've had in previous roles, such as managing contracts or working with pricing files, and how those experiences have prepared you for the responsibilities at Oetiker.

Demonstrate your problem-solving skills by providing an example of a complex customer inquiry you managed in the past. Explain the steps you took to understand the issue, collaborate with internal teams, and ultimately resolve the inquiry, focusing on your communication and organizational skills.

Answer by detailing your specific experience with CRM and ERP software. Discuss the types of data you've managed within these systems, such as customer master data or contract details, and how your proficiency in these tools has enhanced your ability to execute your responsibilities effectively.

Share your approach to maintaining accuracy, such as double-checking calculations, tracking historical data for pricing, or utilizing software tools to streamline the quoting process. Emphasize the importance of attention to detail and constant communication with the sales team.

Illustrate your ability to prioritize by discussing methods you use to assess urgency and importance, such as creating lists, setting deadlines, or utilizing project management tools. Share an example of a time when effective prioritization led to a successful outcome.

Explain that IATF 16949 outlines quality management systems specifically for automotive manufacturers and their suppliers. Discuss how your understanding of this standard impacts compliance efforts at Oetiker and contributes to maintaining quality and reliability in products.

Discuss strategies such as effective communication, timely provision of necessary data, and collaborating on customer interactions. Emphasize your understanding of the support role and how your contributions can enhance the sales engineers' success at Oetiker.

Describe your previous experience handling customer contracts, including aspects like review, amendments, and managing pricing changes. Provide examples of specific situations where your efforts led to improved customer satisfaction or contract efficiency.

This is an opportunity to share your enthusiasm for Oetiker's mission and values. Talk about how the company's dedication to quality and innovation resonates with you and how you see yourself contributing to the team's success in the industrial applications sector.

Discuss your awareness and understanding of safety and environmental regulations applicable to the industry. Share specific practices you implement to ensure compliance in your everyday work, emphasizing the importance of safety in operations.