Food Runner | Trick Rider - job 2 of 2

As a Food Runner | Trick Rider at Omni PGA Frisco Resort & Spa, your primary responsibilities include serving food and beverages swiftly and accurately, engaging with guests to enhance their dining experience, and ensuring cleanliness and presentation in the dining area. You will need to familiarize yourself with the menu and food handling standards while efficiently managing table and seat numbers for deliveries.

To qualify for the Food Runner | Trick Rider position at Omni PGA Frisco Resort, candidates should ideally have prior experience working in a fine dining setting. Excellent customer service skills are essential, and you must be available to work weekends and holidays. Additionally, having a valid TABC and Food Handlers certification is required for this role.

The Food Runner | Trick Rider role at Omni PGA Frisco is crucial in creating an enjoyable dining experience. By ensuring prompt service, maintaining a friendly demeanor, and fulfilling responsibilities related to food delivery and cleanliness, Food Runners help the resort uphold its reputation for stellar guest experiences, encouraging repeat visits.

At Omni PGA Frisco Resort & Spa, we provide comprehensive training for our Food Runner | Trick Rider team members. You will learn about the menu, food preferences, and allergies, alongside proper table service techniques. Training emphasizes teamwork and communication with both front-of-house and kitchen staff.

The work environment for a Food Runner | Trick Rider at Omni PGA Frisco Resort is vibrant and fast-paced, offering the unique opportunity to interact with a diverse range of guests and staff. The resort's commitment to excellence ensures that you work in a supportive atmosphere where teamwork and outstanding customer service are prioritized.

In such a situation, it's essential to remain calm and listen actively to the guest's concerns. Acknowledge their feelings, apologize for the inconvenience, and assure them that you will address the issue promptly. Communicate with the kitchen staff to either rectify the mistake or offer alternatives, ensuring that the guest feels valued and satisfied.

Teamwork is vital for a Food Runner | Trick Rider as it fosters efficient service and enhances the overall dining experience. Collaborating with both kitchen staff and front-of-house teammates ensures seamless communication and timely food delivery, ultimately leading to satisfied guests and a smoother working environment.

To manage orders effectively during busy times, I would employ a system of notes or visual cues, pairing items with table numbers. Practicing menu familiarity and staying organized helps maintain focus and ensures accuracy. It's also important to communicate clearly with the kitchen to avoid confusion.

Prioritizing tasks involves understanding the flow of service. I would focus on immediate tasks, like delivering orders, while ensuring cleanliness at my station. Any urgent requests from guests or coworkers would also take precedence, as meeting their needs is critical to maintaining excellent service.

Excellent customer service as a Food Runner means anticipating guest needs, maintaining a friendly demeanor, and ensuring timely and accurate delivery of food. It’s about creating a welcoming atmosphere where guests feel appreciated and valued, encouraging them to return for future visits.

Staying calm during busy service involves deep breathing, maintaining a positive mindset, and keeping a clear perspective on the task at hand. I've found that preparation and awareness can minimize stress, allowing for improved time management and communication with my team.

I have been trained in proper food handling and safety practices, including sanitation, safe food storage, and understanding food allergies. I take these protocols seriously, ensuring that all food delivered meets health standards and that guest safety is prioritized.

In a previous role, a guest had a dietary restriction that wasn’t addressed in their order. I communicated this issue to the kitchen, offering to prepare a customized dish that catered to their needs. The guest appreciated the effort, and it enhanced their dining experience.

I want to work at Omni PGA Frisco Resort because of its commitment to exceptional guest experiences in a beautiful setting. I am passionate about the hospitality industry, and I believe that my skills as a Food Runner can contribute to maintaining that high standard of service.

Effective communication starts with being clear and concise, whether I’m communicating with the kitchen about orders or with fellow servers about guest requests. I also believe in fostering a supportive environment where team members feel comfortable sharing updates and feedback, helping to create a seamless service experience.