On-Call Banquet Server

As an On-Call Banquet Server at Omni Corpus Christi Hotel, your responsibilities will include performing all banquet side work as designated by the Banquet Captain or Managers. You’ll ensure that food and beverage service is timely and efficient, attend to all guest needs, and maintain compliance with liquor liability laws. Reporting any needs for repairs or upkeep is essential as well. You will also participate in pre-meal meetings and must follow the details as outlined on Banquet Event Orders (BEOs) to ensure a seamless experience for all guests.

To be successful as an On-Call Banquet Server at Omni Corpus Christi Hotel, you must have a flexible schedule to accommodate days, nights, weekends, and holidays. You should be able to lift up to 50lbs and stand for long periods. Previous serving experience in a four-star or four-diamond establishment is essential. Additionally, having current Food Handler and TABC certifications, as well as effective communication skills in English, will help you thrive in this role.

Yes, prior serving experience in a four-star or four-diamond hotel or resort is required for the On-Call Banquet Server position at Omni Corpus Christi Hotel. This experience is crucial because it helps ensure familiarity with the high service standards expected in such an esteemed environment, allowing you to provide exceptional service to our guests.

The work environment for an On-Call Banquet Server at Omni Corpus Christi Hotel is dynamic and engaging. You'll be part of a collaborative team that values respect and empowerment, working together to create memorable experiences for guests. The hotel offers a vibrant atmosphere, encouraging professional growth and the pride that comes from delivering outstanding service in a beautiful downtown setting.

To apply for the On-Call Banquet Server position at Omni Corpus Christi Hotel, visit our careers page or send an email if you require special assistance. Please ensure you meet the necessary qualifications and certifications, such as Food Handler and TABC certifications, as these will be important to your application. Our hiring team looks forward to reviewing your application!

The most important quality for an On-Call Banquet Server is a genuine passion for service. This role requires a friendly demeanor, a positive attitude, and an ability to remain calm under pressure. Always showcase your enthusiasm for helping others and your willingness to go the extra mile to ensure guest satisfaction.

Prepare an example that demonstrates your problem-solving skills. Focus on a specific challenge you faced, such as a missing food order or an upset guest. Explain how you maintained professional composure, communicated effectively with your team, and resolved the issue. Highlight the positive outcome and what you learned from the experience.

To ensure high standards of customer service, I prioritize effective communication, attention to detail, and adhering to service protocols. I believe in actively listening to guests' needs and being proactive to anticipate them, thus creating a seamless experience. Demonstrating a team-oriented attitude also contributes to the overall success of the event and guest satisfaction.

In preparation for a banquet event, I review the Banquet Event Orders (BEOs) thoroughly, attend pre-meal meetings, and confirm all details with my team. I ensure the service station is fully stocked and organized, and I familiarize myself with the menu items to provide informed recommendations to guests. This preparation helps deliver an impeccable service experience.

Handling feedback is crucial in creating a positive guest experience. I focus on listening carefully and addressing any concerns promptly. By showing empathy and taking swift action to resolve the issue, I ensure that guests feel valued and appreciated. Making sure to follow up with them reinforces our commitment to exceptional service.

Managing busy events requires excellent time management and multitasking skills. I prioritize tasks based on urgency and guest needs while maintaining a keen awareness of my surroundings. Staying organized and collaborating closely with team members helps to ensure that we deliver efficient service and meet all guests' needs effectively.

I embrace working during weekends and holidays with a positive outlook, as these are often the busiest times for events. I view it as an opportunity to engage with diverse guests and enhance their experiences during special occasions. Flexibility and a strong work ethic ensure that I can cater to the unique demands of these events successfully.

Complying with liquor liability laws is of utmost importance in the banquet setting. I make sure to stay updated on the laws through trainings, and I monitor guest consumption during events. I also check identification to ensure guests are of legal drinking age and serve responsibly. This commitment ensures a safe environment for everyone involved.

When dealing with difficult or dissatisfied guests, I remain calm and attentive. I listen actively to understand their concerns, empathize with their situation, and apologize for any inconvenience caused. I focus on finding a resolution that meets their needs, ensuring they leave with a positive impression of our service.

I find motivation in delivering exceptional service and creating memorable experiences for guests. The opportunity to work in a dynamic environment like the Omni Corpus Christi Hotel, where excellence is valued, inspires me to provide the best service possible. I love being a part of a team that prioritizes guest satisfaction and supports each other in achieving success.