Solar Performance Associate/Specialist, Residential

The responsibilities of a Solar Performance Associate/Specialist at Omnidian include diagnosing performance alerts related to solar systems, supporting escalated cases, and collaborating with various internal teams. This role is essential in ensuring the integrity of solar installations through our Performance Verification Test, allowing you to have a direct impact on operational success.

For the Associate role, candidates need at least 6 months of solar industry experience or 2 years of relevant IT or troubleshooting experience. For the Specialist role, 2 years of technical solar experience and a robust understanding of solar components are required, along with stellar communication skills. Both roles benefit from CRM experience, such as with Zendesk or Salesforce.

Yes, the Solar Performance Associate/Specialist position at Omnidian is a remote role! While we are based in Seattle and do have a creative co-working space available, we are open to candidates residing in states where we currently employ staff. This provides flexibility for those looking for remote work options.

Omnidian values growth and development, offering mentorship and prioritizing employees for future opportunities. As a Solar Performance Associate, you can advance to roles such as Specialist or Senior Specialist within our Systems Onboarding career track, allowing you to expand your skills and expertise in the renewable energy field.

Omnidian provides exceptional benefits for its Solar Performance Associates/Specialists, including 100% coverage of health insurance premiums for employees and 50% for dependents, a performance bonus up to 15%, equity options, and support for continuous growth through annual learning reimbursements. This reflects our commitment to the well-being and career advancement of our team.

In approaching a performance alert, I would first gather all relevant data regarding the system and the nature of the alert. Analyzing the trends in performance metrics would be crucial, followed by checking for any physical issues on-site, if necessary. My aim would be to pinpoint the exact cause of the alert and implement the appropriate troubleshooting actions based on established processes.

In a previous role, I encountered a recurring technical issue that was affecting user experience. I methodically gathered data, consulted with team members, and followed a systematic approach to isolate the cause. Communicating effectively with various departments helped us implement a solution, which not only fixed the issue but improved our operational efficiency.

I believe clear communication and regular collaboration are key. I would initiate meetings as needed to discuss projects, use shared tools to track tasks, and ensure that everyone’s input is valued. Additionally, fostering positive relationships and being open to feedback enables a supportive and cooperative work environment.

When faced with multiple alerts, I first evaluate their impact on operations and prioritize them based on urgency. I would assess whether any alerts pose immediate risk to the system or require quick resolution to maintain customer satisfaction. This structured approach helps ensure that I focus on the most critical issues first.

I'm excited about the solar industry because it contributes to sustainability and energy efficiency. Omnidian's commitment to innovation and customer success aligns perfectly with my values and career aspirations. I’m eager to be part of a mission-driven team that’s making a positive impact on the environment.

I have experience using CRM systems like Zendesk and Salesforce, which I utilized for tracking customer inquiries, managing cases, and analyzing performance metrics. Proficient use of these tools has enabled me to improve response times and enhance overall customer satisfaction in my previous roles.

When troubleshooting complex issues, I maintain my composure by focusing on systematic problem-solving. I take a step back to break the issue into manageable parts and follow a structured approach. If necessary, I also reach out for support when needed, ensuring an effective resolution without being overwhelmed by pressure.

At my last job, I identified that we were spending too much time manually entering data into our systems. I proposed a streamlined process that involved automation tools. After implementation, we reduced data entry errors and saved significant time, which allowed the team to focus on higher-value tasks and enhance overall productivity.

My strong attention to detail, technical troubleshooting skills, and collaborative spirit make me an excellent fit for this role. I thrive in environments where I am challenged to solve problems, and my commitment to continuous learning aligns with Omnidian’s mission to foster growth and make a positive impact in the solar industry.

Omnidian’s mission revolves around assuring the optimal performance of IoT-enabled energy assets, driving a sustainable future. I greatly admire the company’s B Corp certification, commitment to ethical practices, and focus on diversity and inclusion. I believe that being part of a company that values collaboration and mutual respect can lead to both personal and professional fulfillment.