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Marketing Operations Manager

About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

As a Marketing Operations Manager, your mandate is to help deliver our value proposition to customers through elegant, relevant, and targeted communications. This role will impact One’s vision by building and deploying campaigns to drive customer engagement, supporting our rapidly growing product roadmap, and communicating the launches of new products, solutions, and features. You will work closely with Product Marketing, Analytics, Product, and Engineering team(s) while focusing on execution excellence. 

This role is responsible for: 

  • Constructing marketing and transactional communications for deployment.

  • Coding and launching emails, push notifications, in-app messages, text messages, etc.

  • Measuring the success of campaigns in collaboration with the Analytics team.

  • Troubleshooting and problem-solving production issues as they arise.

  • Ideation and implementation of efficiencies and automated solutions.

  • Contributing to the ongoing improvement of and enhancements to our processes and MarTech stack.

You bring

  • 3 to 5 years of related professional experience.

  • Proficiency in HTML and CSS development.

  • Experience with marketing campaign tools - Braze or other similar CRM experience is required.

  • Working knowledge of Figma required.

  • Experience with Branch and Segment preferred.

  • An act-like-an-owner mentality. We have a bias toward taking action.

  • A desire and ability to create, review and deploy beautiful messaging, and an eye for elegant design.

  • Strong prioritization and project management skills. 

  • A knack for problem-solving.

  • Excellent attention to detail.

Pay Transparency

The estimated annual base salary for this position ranges from $125,000 to $140,000.   Pay is generally based upon the level, complexity, responsibility, and job duties/requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience.  If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.

Average salary estimate

$132500 / YEARLY (est.)
min
max
$125000K
$140000K

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What You Should Know About Marketing Operations Manager, ONE

As the Marketing Operations Manager at One, you're stepping into a pivotal role that helps our customers achieve financial progress. At One, we are dedicated to simplifying complex financial solutions for consumers, and we need your expertise to communicate these offerings effectively. Your mission will be to craft engaging marketing and transactional communications that resonate with our customer base. You’ll play a key role in driving customer engagement by constructing and launching emails, push notifications, and more, while collaborating with cross-functional teams in Product Marketing, Analytics, and Engineering. Your unique touch will help communicate our new products and features, ensuring they land gracefully in the hands of users. We're looking for someone with 3 to 5 years of relevant experience and a proficient understanding of HTML, CSS development, and marketing campaign tools like Braze. Your knack for design, project management, and problem-solving will shine through as you help us enhance our processes and technology stack. And let’s not forget—at One, we value action-oriented individuals who exhibit an ownership mentality. If you're passionate about creative messaging and thrive in a fast-paced environment, you'll find your place here at One, where we empower our customers while building a diverse and inclusive team. Come join our journey of innovation and customer empowerment!

Frequently Asked Questions (FAQs) for Marketing Operations Manager Role at ONE
What does the role of Marketing Operations Manager at One entail?

The Marketing Operations Manager at One is responsible for delivering targeted communications to enhance customer engagement. This includes constructing marketing materials such as emails and notifications, measuring campaign success in collaboration with the Analytics team, and continuously improving marketing processes and tools to efficiently meet operational goals.

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What qualifications are needed for a Marketing Operations Manager at One?

To succeed as a Marketing Operations Manager at One, candidates should possess 3 to 5 years of relevant experience, proficiency in HTML and CSS, and familiarity with marketing campaign tools like Braze. Additionally, the ideal candidate should have a keen attention to detail and an eye for design, complemented by strong project management skills.

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What tools will a Marketing Operations Manager at One use?

A Marketing Operations Manager at One will utilize various tools, including Braze for campaign management, Figma for design, and Branch and Segment for analytics integration. This role involves coding and launching various digital communications across multiple platforms to ensure campaigns run smoothly.

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How does One support employee growth in the Marketing Operations Manager position?

At One, we emphasize individual growth and career progression by fostering a culture of learning and development. Marketing Operations Managers will work closely with diverse teams, which allows for cross-functional learning and skill enhancement through hands-on projects and initiatives aligned with our mission.

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What is the culture like at One for a Marketing Operations Manager?

The culture at One is all about innovation, diversity, and inclusion. As a Marketing Operations Manager, you will find a supportive environment where teamwork thrives, and every voice is valued. We encourage creativity and emphasize an owner mentality, allowing you to take charge of projects with a focus on results.

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Common Interview Questions for Marketing Operations Manager
Can you describe your experience with marketing campaign tools?

In your answer, highlight specific tools you've worked with, such as Braze, and provide examples of successful campaigns you’ve managed. Discuss how these tools have helped streamline your workflow and enhance customer engagement.

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How do you prioritize tasks when managing multiple campaigns?

Describe your approach to project management, perhaps mentioning the use of digital tools or frameworks like Kanban. Give examples of how you've effectively balanced competing deadlines while maintaining high-quality outputs.

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What role does data play in your marketing operations strategies?

Explain how you leverage analytics to measure campaign performance. Illustrate how data insights have influenced your decision-making processes and led to successful adjustments in strategies or tactics.

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Can you walk us through a successful marketing campaign you managed?

Provide a detailed example of a campaign, discussing the objectives, the steps you took to execute it, and the results achieved. Emphasize the collaborative effort with other teams and any innovative solutions you implemented.

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What strategies do you use to handle troubleshooting production issues?

Discuss your systematic approach to identifying problems, communicating with your team, and implementing solutions quickly. Highlight a specific instance where your problem-solving skills made a significant impact.

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How do you ensure the messaging aligns with the company’s brand values?

Talk about the importance of brand consistency and how you review and evaluate messaging against core brand principles. Share any tools or processes you use for review and feedback.

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How comfortable are you working with design tools like Figma?

Describe your proficiency with Figma and how you've used it in past roles to create or modify designs for campaigns. Emphasize your ability to collaborate with design teams effectively.

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What is your approach to enhancing efficiency in marketing processes?

Discuss your experience with automating processes or implementing efficiencies in your workflow. Share examples of how you've successfully reduced time spent on repetitive tasks through automation or improved resource allocation.

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How do you stay updated with the latest marketing trends and technologies?

Mention specific resources such as web seminars, industry publications, or online courses you engage with to keep your knowledge current. Show enthusiasm for continuous learning in the marketing space.

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What motivates you to work in marketing operations?

Share your passion for shaping customer experiences through effective communication strategies. Discuss how the blend of creativity and analytics within marketing operations excites you and drives your commitment to excellence.

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We're seeking team members who are hungry, humble, and honest to help us build simple solutions for people to save, spend, and grow their money — all in one place.

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BADGES
Badge Flexible CultureBadge Future MakerBadge InnovatorBadge Office VibesBadge Rapid Growth
CULTURE VALUES
Mission Driven
Inclusive & Diverse
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Flex-Friendly
401K Matching
Paid Sick Days
Paid Time-Off
Medical Insurance
Equity
Maternity Leave
Paternity Leave
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 9, 2025

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