The Operations Associate role supports the servicing of our customers behind the scenes to provide a seamless experience for our clients. We're looking to improve our operational workflows with process improvements, data analysis, and automation by using data tools to create an organized servicing model designed to grow. You will be reporting directly to the Operations team manager. This is a tight-knit team of 6 focused on supporting our customers on the payroll side of the business that focuses on scaling product and processes to enhance the customer experience that inspires confidence throughout their journey with Guideline. The 140-person Customer Operations team includes Customer Success & Support, Operations, Government filings, and On & Offboarding. This role is available as remote in all locations with a preference for access near our office locations in Portland ME, Austin, San Diego, Burlingame.
What You Will Work On
What We’re Looking For
More About Guideline
Technology is the backbone of what we do. It allows us to automate many 401(k) administrative tasks, integrate with leading payroll providers, and build affordable retirement plans for the smallest businesses.
But our platform is powered by people—engineers, account managers, data analysts, retirement consultants, and many more. Together, we're creating a retirement platform that puts people first and empowers small business owners, their employees and the self-employed to not just retire, but arrive at a secure retirement.
In just a few years of operations, we've grown to over 35,000+ clients and over $8 billion in assets under management—and have raised $344M with top-tier investors.
Offer Package
The expected Salary Range for this position is $70,000 - $92,500 annually. Compensation is determined by numerous factors such as your qualifications, experience, and work location.
Additional benefits:
Guideline provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Employment open to residents of CA, CO, FL, MA, MD, ME, NC, NY, TX, and WA. Guideline is committed to protecting the privacy and security of the personal information of our applicants. Please refer to Guideline's Privacy Policy for information about our privacy and security practices.
#LI-Remote
Expected Salary Range
$70,000—$92,500 USD
Guideline is an all-inclusive 401(k) technology designed for growing businesses. We handle all plan administration for you, including set up, participant enrollment and education, recordkeeping, investment management, compliance, and reporting.
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