Site Manager, St. Louis, #341

The Site Manager at Gopuff in St. Louis is responsible for overseeing all facility operations, including deliveries, inventory management, and team leadership. This role involves planning and directing resources, ensuring compliance with policies, and driving improvements in key performance indicators like Order Picking Time and Cost Per Order. Additionally, you will lead safety initiatives, financial performance, and staff training, creating a strong team culture focused on customer satisfaction.

To be considered for the Site Manager role at Gopuff in St. Louis, candidates should have 6+ years of experience in a fast-paced environment, preferably in retail, grocery, or similar fields. A bachelor's degree is preferred, along with strong leadership, communication, and conflict-resolution skills. Proven experience in managing a blended workforce of W2 and 1099 employees and familiarity with safety regulations are also important.

Gopuff places a high priority on team development and engagement for Site Managers through ongoing training programs, coaching, and performance feedback mechanisms. As a Site Manager, you will play a crucial role in mentoring Shift Leaders and Field Operations Associates to promote a positive workplace environment, encouraging open communication and recognizing individual contributions to team success.

The work schedule for a Site Manager at Gopuff in St. Louis can be fluid, requiring availability during peak hours of operation, which typically run from 5 PM to 3 AM, including weekends and holidays as needed. Flexibility and adaptability are key to successfully leading operations in this fast-paced environment while ensuring that all aspects of facility management are executed effectively.

The company culture at Gopuff encourages inclusivity, diversity, and collaboration among all team members, including Site Managers in St. Louis. Employees are empowered to share ideas and implement changes that drive both customer satisfaction and operational efficiency. Gopuff values its workforce and believes in fostering a supportive atmosphere where everyone can thrive personally and professionally.

When answering this question, it's important to highlight a collaborative and empowering leadership style. Share examples of how you have successfully motivated and engaged your team, focusing on how your approach has led to improved performance and workplace culture.

Discuss specific strategies you employ to manage and resolve conflicts, such as active listening, mediation techniques, or setting clear expectations. Highlight a past experience where you effectively turned a conflict into a productive conversation.

Share your familiarity with key performance indicators relevant to the Site Manager role, and provide examples of data-driven strategies you've implemented in the past. Discuss your proactive approach to track progress, analyze results, and adjust tactics when necessary to drive improvements.

Explain your commitment to maintaining a safe work environment and the measures you take to ensure compliance. Provide specific examples of safety protocols you've implemented and how you've educated your team on best practices to minimize risks in a busy operational setting.

Discuss your experience in leading both W2 and 1099 employees, emphasizing your ability to embrace diversity and leverage individual strengths. Provide insights into how you foster teamwork and communication among a blended workforce, ensuring inclusivity and engagement.

Recall a specific change you've encountered, whether it was a new policy, technology, or organizational shift. Focus on how you managed the transition, supported your team, and maintained operational continuity, highlighting your problem-solving skills and resilience.

Share your approach to prioritization, such as using daily or weekly planning methods, and discuss tools or techniques you utilize to stay organized. Emphasize your ability to remain flexible and respond dynamically to new tasks or operational challenges.

Express your passion for leadership and customer service. Share your intrinsic motivation for driving operational excellence, employee engagement, and delivering exceptional results. Tailor your response to reflect Gopuff’s values and mission.

Talk about the importance of setting clear expectations and utilizing performance metrics to evaluate your team's effectiveness. Discuss your use of regular feedback, one-on-one sessions, and team reviews to support ongoing development and address any areas for improvement.

Highlight the significance of open communication within your team. Provide examples of how you encourage transparent dialogue, share information, and actively listen to your team members to foster trust and collaboration.