Account Manager, Fintech

The Account Manager at Optasia is responsible for building and maintaining long-term relationships with stakeholders, maintaining high customer satisfaction through exceptional service delivery, and monitoring market trends to optimize service performance. They will also lead strategic account planning processes to achieve mutually beneficial financial goals while addressing customer challenges with solution-oriented initiatives.

To qualify for the Account Manager role at Optasia, candidates should have a minimum of 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry. A strong understanding of the market's cultural, political, and regulatory landscape is essential, alongside a bachelor’s degree, which is considered an added advantage.

The Account Manager will ensure customer satisfaction at Optasia by delivering exceptional service and continuously assessing and validating customer needs. They will maintain open communication, provide regular reporting on product trends and opportunities, and address challenges through strategic initiatives that drive results aligned with customer expectations.

As an Account Manager at Optasia, you can expect a multicultural and collaborative working environment where every voice is heard. The culture emphasizes personal growth, innovation, and a go-getter spirit, ensuring that employees are supported in overcoming challenges and achieving their goals together.

Optasia offers an attractive remuneration package including a performance-based bonus scheme, an extra day off for your birthday, all necessary tech gear, and a vibrant work culture. Employees enjoy insights into cutting-edge market trends while fostering a customer-first mindset that drives both personal and professional growth.

In answering this question, focus on specific projects or relationships you've managed, emphasizing your strategic approach and results-driven mindset. Highlight how your experience aligns with Optasia's goals of delivering exceptional customer service and solutions.

Discuss your relationship-building strategies, including active listening, regular communication, and providing tailored solutions. Emphasize how your approach can foster trust and beneficial partnerships, a key aspect of the Account Manager role at Optasia.

Talk about the importance of understanding customer needs and market trends. Mention techniques like conducting needs assessments, tuning into feedback, and aligning Optasia's offerings as solutions to enhance their business outcomes.

Share your research methodologies, such as following industry news, networking with industry professionals, attending conferences, and using analytical tools. This proactivity aligns with Optasia's commitment to innovation and adaptability.

Provide a specific example that outlines the situation, the action you took, and the successful outcome. Highlight your problem-solving skills and dedication to customer satisfaction, which are vital for the Account Manager role at Optasia.

Research Optasia's unique selling points and discuss them, focusing on its innovative AI solutions and commitment to financial inclusion. Emphasize how these features could enhance customer relationships within the Fintech space.

Discuss key performance indicators (KPIs) you believe are important, such as customer satisfaction scores, retention rates, and achievement of financial targets. This demonstrates that you’re results-oriented, which is essential for the position.

Illustrate with a relevant example that shows your proactive nature and ability to address specific client challenges. This aligns well with the proactive approach Optasia seeks in their Account Managers.

Discuss your values that resonate with Optasia's, such as collaboration, innovation, and a customer-first mindset. Emphasizing a cultural fit can demonstrate your potential as a great match for their team.

Explain your communication strategies, emphasizing the importance of clear expectations, regular updates, and alignment on project objectives. Highlighting teamwork is essential as Optasia values collaborative efforts.