Senior Sales Specialist, Wholesale

At Twilio, Senior Sales Specialists in Wholesale are responsible for a range of key tasks that drive business success. You'll identify and pursue wholesale business opportunities with telecom carriers and MVNOs, develop long-term strategic partnerships, and lead negotiations on favorable pricing and contract terms. Moreover, staying in close collaboration with product, legal, and finance teams will be paramount to ensure smooth contract execution and onboarding for your partners.

To be considered for the Senior Sales Specialist role at Twilio, candidates should have at least 8 years of experience in the international telecom industry, particularly in partner management. Strong analytical skills, negotiation abilities, and a proven track record in business strategy are essential. Additionally, familiarity with the SMS supplier ecosystem and relationships with key accounts are desired attributes that can significantly bolster your application.

Twilio is deeply committed to diversity, equity, and inclusion in its hiring processes. The company actively encourages candidates from diverse backgrounds to apply for positions such as Senior Sales Specialist. Twilio believes that varied experiences contribute significantly to its corporate culture, and they’re looking for individuals who can bring unique perspectives to the team while working towards common goals.

For the Senior Sales Specialist position at Twilio, approximately 10% travel is anticipated. This travel will primarily be focused on building personal relationships with customers and partners, which is vital for developing strong, strategic partnerships that align with the company's goals.

Twilio offers a comprehensive benefits package for its employees, which includes competitive pay, generous time-off policies, parental and wellness leave, comprehensive healthcare, and a retirement savings program. Remote employees, like those in the Senior Sales Specialist role, also enjoy various perks that cater to their work-life balance and personal development.

When discussing your experience, focus on specific roles you've had in the telecom sector, outlining key responsibilities and achievements. Emphasize metrics you've met or exceeded, and highlight how your skills can translate into success for Twilio as a Senior Sales Specialist.

In your response, detail a systematic approach you’ve taken to establish and nurture partnerships. Use an example that illustrates your negotiation skills, ability to understand each partner's unique needs, and how you’ve driven mutual goals, particularly in a telecom context.

Discuss your negotiation strategy by outlining your preparation steps, including research on the other party, understanding their pain points, and remaining flexible on terms while advocating for your goals. Highlight previous successful negotiations, preferably related to telecom, to strengthen your answer.

Address your analytical skills by sharing an example of how you've leveraged data to make informed decisions. Talk about the types of data you analyze, how you interpret that data, and how your findings have influenced your sales strategies and outcomes in past roles.

When answering, outline the context, the process you followed, the tools or techniques used for forecasting, and the conclusions reached. Make sure to explain how your forecast translated into real outcomes for the company, showcasing your analytical and strategic mindset.

Use a specific metric you've exceeded to frame your story. Discuss the challenges faced, the strategies implemented, and the results you achieved. This shows not only your ability to achieve goals but also your drive and determination in a competitive market.

Talk about your approach to prioritization based on criteria such as potential revenue, strategic alignment, and client growth potential. Share insights into how you've successfully managed multiple accounts while maintaining strong relationships with key stakeholders.

Reflect on current trends or disruptions within the telecom wholesale sector and how they may impact sales. Discuss proactive measures you would take to navigate such challenges, showcasing your strategic thinking and problem-solving capabilities.

Explain your onboarding approach, including key steps taken to ensure partners are equipped and supported. Emphasize the importance of communication, setting clear expectations, and providing ongoing support post-onboarding to foster a successful relationship.

Express your passion for Twilio's mission and the services it provides. Highlight how your experience and values align with the company’s culture and commitment to diversity and inclusion, framing it as a place where you can make a significant impact.