Junior Travel Operations Agent, Fintech

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. We are looking for a proactive and detail-oriented Junior Travel Operations Agent to support our global travel operations team. This entry-level role is ideal for someone who is highly organized, thrives in fast-paced environments, and is passionate about delivering outstanding service. You’ll play a key role in providing 24/7 support to ensure all travel logistics run smoothly and efficiently.

What you will do

• Assist with booking and coordinating travel arrangements including flights, hotels, transportation, and visas for employees or clients.
• Monitor and support travelers before and during their journeys, handling last-minute changes, disruptions, or emergencies.
• Provide real-time assistance to travelers across time zones as part of a 24/7 support team (working on a rotating shift schedule including nights, weekends, and holidays).
• Communicate with travel providers, agencies, and partners to confirm itineraries and resolve booking issues.
• Ensure adherence to internal travel policies and procedures.
• Maintain accurate records of bookings and assist with travel expense tracking.
• Keep up with travel advisories, visa regulations, and airline policies to offer informed support.
• Contribute to continuous improvement of travel processes and customer satisfaction.

What you will bring

• Proficiency in Microsoft Office Suite
• Any bachelor’s degree will be considered a plus
• Previous experience in travel coordination, customer service, or administrative support is preferred but not required.
• Willingness and availability to work in a rotating shift pattern (covering 24/7 operations).
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Basic knowledge of travel booking platforms or willingness to learn.
• Good command of English; additional languages are a plus.

Your key attributes

• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks

Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
👩🏽‍⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart

Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
🥳 CSR activities and festive events within any possible occasion
🍜 Enjoy comfortable open space restaurant with varied meal options every day
🎾 🧘‍️ Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises

Optasia's Values 🌟

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners' and clients' expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what's needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.