Junior Travel Operations Agent, Fintech

As a Junior Travel Operations Agent at Optasia, you'll assist in booking flights, hotels, transportation, and visas, providing 24/7 support to travelers. Your role will involve monitoring travel requirements and dealing with last-minute changes or emergencies, ensuring a smooth travel experience for employees and clients. You'll also keep accurate records, track expenses, and stay updated on travel regulations.

Optasia considers any bachelor’s degree as a plus for the Junior Travel Operations Agent role. While previous experience in travel coordination or customer service is preferred, it’s not required. Key skills include proficiency in Microsoft Office, excellent communication abilities, strong attention to detail, and a willingness to work in a 24/7 rotating shift pattern.

Working as a Junior Travel Operations Agent at Optasia means being part of a vibrant, multicultural environment where every opinion counts. You'll get hands-on training, access to online platforms, and take part in CSR activities and wellness programs. Additionally, we celebrate individual milestones with extra days off and performance-based bonuses, making it a rewarding place to thrive.

Optasia fosters strong communication within its Junior Travel Operations Agent team by emphasizing teamwork, sharing knowledge, and providing training. As part of a 24/7 support team, you'll regularly communicate with colleagues and clients from different time zones, ensuring that all travel arrangements are understood and executed flawlessly.

At Optasia, we believe in the potential of our team members. As a Junior Travel Operations Agent, you will embark on a solid career path with ample opportunities for growth. By continuously participating in training and experiencing various aspects of travel operations, you’ll be well-equipped to step into higher roles within the company.

Even if you don’t have direct experience, you can discuss skills from prior roles, such as excellent organization, customer service ability, or experience in multicultural environments. Highlight how these experiences will help you excel in this travel support role.

Demonstrate your problem-solving skills. Discuss a proactive approach: quickly communicating with travel providers, verifying available options, and keeping the employee informed throughout the process to ensure a seamless experience.

Provide a structured approach to handling multiple responsibilities. Explain how you utilize to-do lists, prioritize tasks based on urgency, and remain flexible in shifting your focus as new issues arise, ensuring all tasks are completed efficiently.

Express your admiration for Optasia’s innovative approach to fintech and customer service. Emphasize your desire to contribute to a team that is dedicated to enhancing customer experiences while evolving alongside a forward-thinking company.

Acknowledge the unique challenges like managing fatigue due to shift work or the need to be available across different time zones. Highlight your readiness to adapt and your commitment to maintaining high service levels, regardless of the circumstances.

Discuss strategies like subscribing to relevant industry news updates, attending webinars, and utilizing professional networks. Highlight your proactive attitude toward continuous learning to ensure knowledgeable support for travelers.

Even if your experience is limited, share any familiarity with travel booking platforms or online travel tools. If you don't have prior experience, express your willingness to learn and adapt quickly to new software.

Describe your communication style as clear and concise, highlighting how you manage to stay professional and friendly, which is crucial for successfully addressing the needs of travelers while resolving potential issues.

Explain your attention to detail and how you would familiarize yourself with Optasia's travel policies. Highlight your method of double-checking bookings and advising travelers accordingly to maintain compliance and avoid mishaps.

Discuss your belief that customer satisfaction is paramount in travel operations, describing how you would go the extra mile by being attentive to the needs of travelers, following up on their experiences, and adapting quickly to their requests.