Administrative Assistant - Scheduler

As an Administrative Assistant - Scheduler at Otterbein, your primary responsibilities include scheduling and coordinating a variety of services, managing data related to Resident, Partner, and Provider records, assisting with billing and invoicing, and performing various administrative tasks to support our Leadership team. Your role is crucial in ensuring that our services meet the needs of all customers.

The Administrative Assistant - Scheduler position at Otterbein requires candidates to have at least a high school diploma or higher education, along with previous office or related experience. Familiarity with the healthcare industry and relevant technology, as well as strong communication skills, are essential to succeed in this role.

The work environment for the Administrative Assistant - Scheduler at Otterbein is dynamic and supportive. You'll be collaborating with various departments and receiving guidance from the Leadership team. The office atmosphere is professional yet friendly, making it a nurturing place for your career development.

To be successful as an Administrative Assistant - Scheduler at Otterbein, you should possess excellent customer service, written and verbal communication skills. Advanced computer proficiency, particularly in applications like Excel and Epic, is essential. You must also have the ability to multitask in a fast-paced environment while maintaining confidentiality and a positive attitude.

As an Administrative Assistant - Scheduler at Otterbein, you can expect a comprehensive benefits package that includes medical insurance with free virtual doctor visits, pharmacy benefits, vision and dental insurance, paid time off that accrues immediately, and access to your earned wages through DailyPay, among other perks.

When answering this question, focus on specific examples where you successfully coordinated schedules for multiple persons or services. Highlight the tools you used to stay organized and how you ensured efficient operations.

Discuss your method for prioritizing tasks, such as urgency, deadlines, and importance. You can mention using to-do lists or software tools to track your tasks to effectively manage your time.

Share your specific experiences with managing billing tasks, discussing any software you utilized. Highlight understanding of key processes such as tracking expenses, issuing invoices, and ensuring accuracy in financial documentation.

Provide an example of a challenging customer interaction and describe how you resolved it. Emphasize your problem-solving skills and your ability to remain calm and professional while addressing their concerns.

Explain the importance of confidentiality in your role and describe the practices you employ, such as secure document handling, restricted access to sensitive information, and adherence to company policies.

Detail a situation where you took initiative, outlining the steps you took to achieve a positive outcome. This showcases your ability to work independently while demonstrating problem-solving skills.

Express your interest in the company’s values and mission while tying in how your skills align with the role. Share enthusiasm for contributing and making a difference in the lives of customers.

Discuss your approach to data management, including organization strategies, regular audits, and attention to detail. Highlight your experience with specific software relevant to the role.

Share experiences that demonstrate your teamwork abilities, emphasizing communication, collaboration, and conflict resolution skills that contribute to a positive work environment.

Provide examples of how you've successfully adapted when faced with shifting priorities. Emphasize your flexibility and willingness to respond to the needs of the team and company.