Senior Operations Manager

About us:

Outliant is a fully-remote, US-based, digital product development and startup consulting company, with a team of culturally diverse creators whose exceptional skills and talents help conceive seamless digital products. Our teams exhibit work-play energy that supports individual growth, as well as encourages the freedom of creativity and “thinking outside the box.”

Our Core Values:

• Pursuit of Excellence: We are extremely competitive, ambitious, and driven to be exceptional – as individuals, teams, and as an organization. There is no standard high enough and we will never settle. We aspire to attract, retain, and empower the very best people.

• Startup Mentality: Outliant began with 5 startup founders, and startup culture is deep in our DNA. It’s a critical advantage that allows us to move faster, be more resourceful, and empower our team at all levels. We are in the early chapters of our journey.

• World-Class Remote Collaboration: Outliant is (and always has been) a 100% remote company – we have no offices and our teams are distributed around the world. Given the freedom and autonomy this provides, we require that our people excel in this remote structure.

Seniority Level: Senior

About the role:

We are seeking an exceptional and visionary Senior Operations Manager to join our dynamic senior leadership team. This critical role will serve as the cornerstone of our operational strategy, driving excellence, innovation, and scalability across the organization. As a key member of our executive team, you will have the unique opportunity to shape the future of our company, implementing cutting-edge processes and systems that will propel us to new heights of success.

Responsibilities:

• Serve as the strategic and operational leader within our senior leadership team. Partner and collaborate directly with the COO and other executive leaders.

• Collaborate with other executives to align operations with overall business goals.

• Drive process adherence and efficiencies across all operational departments

• Demonstrate flexibility in meeting the rapidly changing needs of the organization, including the ability to context switch and support projects in different domain areas

• Streamline and optimize operational processes to enhance efficiency and productivity, leveraging technical and analytical skills

• Draft and review executive-level communications, presentations, and reports to effectively communicate project updates and strategic initiatives

• Manage and grow company operations, including both delivery and back-office teams.

• Optimize team structure and design and execute new infrastructure, systems, processes and workflows to support scalability. 

• Ensure the daily operations run smoothly and efficiently. 

• Support and mentor team members to foster their professional growth and improve team performance.

Requirements: 

• Must have experience at a professional service agency/firm.

• 3+ years of operations experience within high-growth, scaling environments. 

• Strong background in systems analysis and organizational design.

• Proven ability to manage and coordinate teams working remotely in multiple locations. 

• Experience managing high-performing teams.

• Excellent communication and interpersonal skills. 

Nice-to-haves:

• Experience with automation and no-code tools.

• Strong background with Airtable or similar platforms.

• Startup experience or personal entrepreneurship.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Unlimited PTO

• Non-working holidays per country of residence

• Pro-rated 13th-month bonus in select regions

• Salary increases and performance-based bonuses

• Referral bonuses

• Financial support for online courses

• Mental health and well-being programs

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a diverse, global team! 🌍

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at recruitment@outliant.com.

Please be assured that we are fully committed to maintaining integrity in our hiring process.