Product Manager

About Oxwash – Join the Washing Revolution!

💧 Our Mission: To eliminate the impact of textile care on our planet and its people.

We are now looking for a dedicated and experienced Product Manager to support the seamless operations of our first-of-its-kind facility, Big Blue I in Swindon—the world’s first industrial-sized laundry plant operating with Net-Zero emissions (Scopes 1 & 2). This facility primarily serves the hospitality and healthcare sectors, redefining the standards for sustainable laundry. We are deeply invested in developing market-leading software to run our operation and add transparency to our customers. We believe in a future of automagic linen and textile laundry that works like clockwork, driven by technology. 

Summer 2024 has brought exciting innovations, including:

• Deployment of our automated washing line with one of the world’s largest washing machines at its core.
• The HyDro Water Reclamation System, a first in the UK, has been designed to recycle up to 90% of the water used in our cleaning process. 
• Enhanced dryers, irons, and folders that use robotics to automate high-quality and high-speed finishing of textiles ready for our customers to use. 
• RFID technology to instantaneously track items through our process and with our customers. 

If you’re seeking a challenge in a highly innovative, ambitious environment and resonate with our mission, this role is for you. Be part of the world’s first carbon-neutral industrial laundry!

As our Product Manager, you will:

• Play a pivotal role in understanding customer needs and driving operational innovation.
• Work closely with our software engineering and data teams to develop products that align with business goals and values.
• Take ownership of key product areas, identify opportunities, and overcome challenges as we scale.

You will be primarily based at Big Blue I in Swindon but also expected to visit customers across the South of the UK, particularly in London.

Our software platform, primarily built with the MEAN stack and hosted on AWS, is critical to operations and customer interaction. While deep technical expertise isn’t required, a basic understanding of software development processes and tools is essential for seamless communication with the engineering team.

• Product Roadmapping: Own and refine the product roadmap, aligning short-term deliverables with long-term strategic goals.
• Feedback Analysis: Gather, analyse, and prioritise feedback from users, stakeholders, and cross-functional teams to drive improvements.
• Collaboration: Work closely with engineering, design, and data teams to ensure product visions are realised with excellence.
• Feature Prioritisation: Use prioritisation frameworks (e.g., RICE, MoSCoW, Kano Model) to balance business needs, technical constraints, and objectives.
• Market Research: Conduct competitive analysis and industry research to stay ahead of trends and threats.
• Design Sprints: Lead and participate in rapid prototyping and design sprints to validate ideas and solutions.
• Business Case Development: Present business cases to internal stakeholders for new initiatives, feature enhancements, and expansions.
• Metrics and Analytics: Define and analyse product metrics to inform decisions and assess feature success.
• Stakeholder Communication: Ensure all stakeholders are informed and aligned throughout the product lifecycle.
• User Advocacy: Champion user needs to ensure products address genuine requirements and challenges.
• Risk Management: Identify potential risks and devise mitigation strategies.
• A/B Testing and Data Analytics: Utilise data-driven approaches to optimise product features and improve user experience.

Key Qualities and Competencies:

Technical Competency

• Product Methodologies: Deep understanding of Agile, Design Sprints, and other frameworks.
• Tech Savviness: Basic understanding of technology stacks and software processes.
• Data Analysis: Ability to derive insights from metrics and user analytics to guide decisions.
• Market Insight: Competence in market research and competitor analysis.
• Customer-Centric Mindset: Passion for understanding and advocating for user needs.
• User Journey Mapping: Visualising and improving the product experience.
• Analytical Prowess: Skilled at interpreting complex data to drive decisions.

Technology, Automation, and Innovation

• Continuous Learner: Stay updated on product management trends, tools, and technologies.
• Data Tools Expertise: Proficiency in BigQuery, MongoDB, Looker Studio, and similar platforms.
• Design Collaboration: Familiarity with tools to align stakeholders and solve problems collaboratively.

Leadership and Collaboration

• Team Facilitation: Lead cross-functional teams and foster collaboration.
• Stakeholder Management: Build strong relationships with diverse stakeholders.
• Conflict Resolution: Address and resolve challenges effectively.
• Communication Excellence: Convey product visions and decisions clearly.

Sustainability and Values

• Ethical Consideration: Create ethical, user-friendly, and community-beneficial products.
• Sustainability Advocacy: Promote sustainable practices in product development.
• Company Values Alignment: Embody Oxwash’s creativity, excellence, and integrity.

Key Relationships:

• VP Platform: Collaborate on defining the roadmap, setting goals, and tracking progress.
• Head of Special Projects and Operational Excellence: Your co-lead on the implementation of software tool changes and releases within our operations. 
• Software and Data Engineers, Data Analysts: Coordinate feature delivery, prioritise tasks, and mitigate risks.

Operations and Commercial Teams: Gather requirements and communicate roadmap plans.

💷 A salary of £45,000-65,000 per year, depending on experience

🧩 Generous EMI share options, after successful probationary period

☀️ 31 days of holiday (you choose whether to take Bank Holidays off), plus your birthday off and the option to purchase 5 extra holiday days!

💙 Free, confidential mental health support + 1 Mental Health Day off

🏥 A funded health cash plan and enhanced sick pay

💚 Cycle to Work and Electric Vehicle schemes

💻 Uniform, laptop and work phone, plus a £250 work equipment allowance

🕘 Core Working Hours of 09:00 - 16:00 UK time

🌎 Work from elsewhere for up to 20 days a year

Oxwash cares deeply about leading the way as an employer and providing a more inclusive and diverse workplace for all. We are an equal opportunity employer and value diversity at Oxwash. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, pregnancy and maternity, marital status or disability status.  Please let us know if you would benefit from any reasonable adjustments in order to participate fully in our recruitment process.