Technical Product Manager, Reporting & Integrations

As a Technical Product Manager, Reporting & Integrations at Restaurant365, your main responsibilities include defining and communicating the product roadmap, managing feature prioritization, conducting customer interviews, and collaborating with engineering and marketing teams to deliver impactful solutions. You'll also be responsible for maintaining an agile approach to product development and ensuring effective rollouts that align with company goals.

To be successful as a Technical Product Manager at Restaurant365, you should possess a Bachelor’s degree in technology or a related field, alongside 5+ years of experience in a SaaS environment and 3+ years of experience with reporting and integrations in a B2B context. Proficiency in Agile methodologies, outstanding communication skills, and familiarity with payroll and compliance reporting will further contribute to your success in this role.

Restaurant365 offers a range of benefits for Technical Product Managers, including a competitive salary of $145,000 - $175,000, comprehensive medical benefits fully paid for employees, a 401k with matching, equity option grants, unlimited PTO, and various wellness initiatives. This reflects our commitment to not only attract but also retain top talent.

To ensure customer-centric product development, the Technical Product Manager at Restaurant365 conducts customer interviews and market research. This valuable feedback is crucial in informing product strategies and refining the roadmap, ensuring that the solutions we create truly address our users' needs and challenges.

Collaboration is key in the Technical Product Manager role at Restaurant365. You will work closely with cross-functional teams, including Engineering, Customer Success, and Go-to-Market teams, to gather insights, plan effective rollouts, and ensure that product innovations align with company objectives and customer expectations.

To develop a product roadmap, it's essential to align business objectives with customer needs. Begin by gathering data through customer interviews, analyzing market trends, and collaborating with cross-functional teams to prioritize features. Communicating updates clearly and iterating based on feedback is also crucial for success.

When discussing API-based integrations, focus on specific projects you've worked on. Describe the technical aspects of the integrations, the challenges faced, and how you facilitated communication between stakeholders to achieve a seamless product rollout. Highlight your role in ensuring data accuracy and user experience.

Prioritizing features involves a strategic approach. Utilize frameworks like MoSCoW (Must have, Should have, Could have, Won't have) or RICE (Reach, Impact, Confidence, Effort) to evaluate each feature's value to customers and the business. Collaborate with stakeholders to align priorities and be prepared to adjust based on feedback.

Handling technical debt requires a proactive mindset. Discuss how you identify and categorize technical debt, assessing its impact on product performance and customer satisfaction. Establish a process for addressing debt, balancing it with new feature development while ensuring smooth communication with all involved teams.

Gathering customer feedback can be done through various methods like surveys, interviews, usability testing, and monitoring user behavior through analytics. Explain how you integrate this feedback into the product development process and how it influences your roadmap decisions.

Effective communication among cross-functional teams can be achieved through regular stand-ups, status meetings, and using collaboration tools. Share your experience in creating a culture of openness where team members feel comfortable sharing insights and concerns, ensuring that everyone is aligned on goals and deadlines.

Data analysis plays a crucial role in decision-making. Discuss your familiarity with Data Analytics tools and techniques that guide your decisions, from feature prioritization to product performance evaluation. Emphasize the importance of data in validating assumptions and reducing risks in product development.

Managing tight deadlines requires effective planning and prioritization. Share your techniques for breaking down tasks, setting clear milestones, and using Agile methodologies to adapt to changing circumstances. Explain how you ensure that the team remains focused and motivated, even under pressure.

Describe a specific product launch where you played a key role. Highlight your involvement from development through to rollout, including your strategies for cross-functional collaboration, communications with stakeholders, and post-launch evaluations. Emphasizing results will show your effectiveness in driving successful outcomes.

Discuss potential challenges such as integrating feedback from diverse stakeholders, balancing competing priorities, or managing scope creep. Share your strategies for overcoming these challenges, such as staying organized, fostering open communication, and maintaining a customer-first approach to ensure that all decisions are aligned with user needs.