Senior IT Support Specialist

About Us:

Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.

Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.

Job Summary:

We are seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations. The ideal candidate is a proactive problem solver with strong technical expertise, a collaborative mindset, and a passion for continuous learning. This role involves supporting end-users, managing infrastructure, and optimizing systems through automation and process improvements.

Job Duties:

• Provide comprehensive technical support to end-users via phone, email, remotely, or in person.
• Manage help desk tickets, ensuring timely resolution and accurate documentation.
• Administer and support the Microsoft 365 Suite.
• Manage user onboarding processes.
• Maintain IT hardware and software inventory.
• Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party applications.
• Coordinate hardware/software repairs with vendors.
• Analyze user issues and implement preventative solutions through automation or documentation.
• Support IT infrastructure maintenance, including servers, SaaS platforms, and integrations.
• Create and update IT documentation, how-to guides, and training resources.
• Perform other tasks and duties as assigned by management.

Minimum Qualifications:

• HS diploma required
• Five plus years of experience in technical or IT support role required
• Five plus years of experience with help desk ticketing systems and IT service management required
• Three plus years of experience with Microsoft Entra ID and Microsoft Intune required
• Demonstrated ability to work independently or within a team to manage projects.
• Ability to pass physical, drug, driving, and background check required
• Ability to physically push, pull, and lift 25 lbs or more required
• Ability to sit, stand, and walk for four plus hours at a time required
• Alignment with company core values required

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience) preferred
• ITIL certification or familiarity with the ITIL framework preferred
• Experience with remote support tools and technologies preferred
• Proficiency in Microsoft Active Directory management preferred
• Familiarity with cloud-based services and technologies preferred
• Working knowledge of ISO 27001 and NERC CIP-013 compliance standards preferred
• Experience with scripting/automation tools (e.g., PowerShell, Bash, Python, Ansible) preferred
• Experience with virtualization platforms such as VMware or KVM preferred

• Medical, dental, vision, HSA, term life, AD&D, STD, LTD
• 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
• 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
• 401K and bonuses
• Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
• PTO and paid holidays provided
• Career advancement opportunities
• Competitive wages
• Family-friendly environment with average employee tenure above five year