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Solutions Engineer (Pre-Sales)

We're looking for a solutions engineer to join our team at Paragon. You'll work directly with our CEO as a technical expert for Paragon's products in the sales organization. This is a dynamic, cross-functional role that spans sales, engineering, and support.


As a solutions engineer, you'll be paired with one or more Account Executives and be our customers' primary technical point of contact throughout the sale process. You'll take a consultative approach with customers, identifying pain points and designing proofs of concepts to help customers evaluate Paragon as a solution.


You will serve as a product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach. You will be a trusted point of contact for our customers, but you will also keep a focus on advancing the sales process.


You'll work with us in our beautiful, dog-friendly office in West LA. If you're currently based somewhere else in the US, we can sponsor your relocation to Los Angeles.


What You'll Do
  • Partner with Account Executives to drive new business throughout all stages of the sales process
  • Present technical demos of Paragon to prospects to convey the value of product features in the context of customer objectives
  • Drive the discovery process, helping identify customer pain points and objectives
  • Design and guide technical proofs of concepts to help customers validate Paragon as a solution
  • Primary owner of all technical aspects of the sales cycle including activities such as responding to technical questions, product demo and solution briefings, deep-dive tech discovery, explanations of our system architecture and understanding of APIs, and integrations


You Should Have
  • 3+ years of experience in a Technical Sales Role, selling a developer-facing product to mid-market and/or enterprise customers
  • 2+ years experience in software development, ideally in JavaScript, with strong familiarity of web application and API architecture
  • Track record of outstanding sales performance, consistently exceeding quota and ranking among top performers in previous sales roles
  • Excellent communication skills, capable of effectively conveying complex technical concepts to both technical and non-technical audiences
  • Customer Obsession, consistently striving to anticipate customer needs and deliver excellent customer experiences


What We Offer
  • Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered.
  • Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.


$120,000 - $150,000 a year
plus additional equity-based compensation and benefits

Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with the SaaS ecosystem. With Paragon, software companies can integrate with hundreds of different SaaS apps in minutes while providing their customers with a seamless, unified integration experience. Our vision is to build the connecting layer for all software that enables every application in the world to work together seamlessly.


Founded in 2019, Paragon has raised $20M+ in venture funding from leading investors including Inspired Capital, Y Combinator, Soma Capital, FundersClub, Garuda Ventures, and Village Global.

Paragon Glassdoor Company Review
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CEO of Paragon
Paragon CEO photo
Ryan Jessen
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Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Solutions Engineer (Pre-Sales), Paragon

At Paragon, we’re on the lookout for a passionate Solutions Engineer (Pre-Sales) to join our vibrant team, either from our beautiful office in Los Angeles or remotely from anywhere in the US. As a Solutions Engineer, you will play a pivotal role in showcasing Paragon's revolutionary embedded integration platform to potential customers alongside our dedicated Account Executives. You’ll leverage your technical expertise and relationship management skills to understand customer pain points and demonstrate how our solutions can seamlessly integrate within their SaaS ecosystems. Your efforts will not only focus on providing exceptional customer experiences but also on driving revenue growth by effectively guiding prospects through the technical aspects of the sales cycle. Every day will be an opportunity to dive deep into our product, develop proof of concepts, and turn complex technical discussions into simple, relatable solutions that resonate with our clients. Beyond your technical acumen, your exceptional communication skills will enable you to connect with both technical and non-technical audiences, establishing yourself as a trusted advisor. You’ll work within a collaborative, dog-friendly environment that values innovation and customer obsession. Plus, if you're not based in Los Angeles yet, we’re happy to sponsor your relocation! If you are ready to elevate your career and be part of a company that’s changing how software integrates across the world, come join us at Paragon!

Frequently Asked Questions (FAQs) for Solutions Engineer (Pre-Sales) Role at Paragon
What are the responsibilities of a Solutions Engineer (Pre-Sales) at Paragon?

As a Solutions Engineer (Pre-Sales) at Paragon, you will partner with Account Executives to drive new business, present technical demos, identify customer pain points, and design proofs of concepts to validate our solutions. You will be the primary technical point of contact for customers throughout the sales process.

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What qualifications are required for the Solutions Engineer role at Paragon?

To qualify for the Solutions Engineer role at Paragon, candidates should have at least 3 years of experience in a Technical Sales role selling developer-facing products, experience in software development, especially in JavaScript, and a proven track record of outstanding sales performance.

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How does Paragon support its Solutions Engineers in their roles?

Paragon supports its Solutions Engineers through comprehensive benefits such as competitive health insurance, unlimited paid time off, and opportunities for professional development. Additionally, you will collaborate with a talented team, gaining insights from both sales and engineering perspectives.

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What is the expected salary for a Solutions Engineer (Pre-Sales) at Paragon?

The salary for a Solutions Engineer (Pre-Sales) at Paragon ranges from $120,000 to $150,000 annually, along with equity-based compensation and a robust benefits package, promoting both financial stability and job satisfaction.

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What makes Paragon's Solutions Engineer (Pre-Sales) position unique?

The Solutions Engineer position at Paragon is unique due to its hybrid nature, combining technical expertise with sales acumen. You'll have the opportunity to directly influence customer experiences from the technical aspect while being part of an innovative team redefining SaaS integrations.

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Common Interview Questions for Solutions Engineer (Pre-Sales)
Can you explain your experience with technical sales and how it's relevant to the Solutions Engineer role at Paragon?

When answering this question, focus on specific examples that highlight your experience in technical sales, such as successful projects or strategies you've implemented. Demonstrating how these experiences can translate to success in the Solutions Engineer role at Paragon will show your preparedness and expertise.

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How do you approach understanding a customer's technical needs during a sales process?

Illustrate your process for discovery by mentioning how you engage with clients to extract critical information about their pain points and objectives. Highlight techniques you use, like targeted questions or technical demonstrations, to facilitate understanding and solution customization.

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Describe a challenging technical concept you've had to explain to a non-technical customer.

Use this opportunity to showcase your communication skills by narrating a specific experience. Break down how you simplified complex information and made it relatable, proving your ability to bridge the gap between technical and non-technical audiences.

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What strategies do you use to ensure customer satisfaction during the sales cycle?

Discuss ways you proactively engage with customers, respond to their inquiries promptly, and adjust your approach based on their feedback. Emphasizing customer obsession will resonate well with Paragon's values and illustrate your commitment to delivering an excellent customer experience.

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Can you provide an example of how you've exceeded sales goals in a previous role?

Share a specific achievement where you surpassed a sales target, detailing the strategies and steps you implemented to reach that objective. Being precise about numbers or percentages helps to quantify your success and demonstrate your potential impact at Paragon.

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How do you stay informed about product updates or industry trends?

Demonstrate your proactive learning habits by mentioning resources you follow, such as tech blogs, podcasts, online courses, or professional groups that keep you updated on industry trends and product advancements. This shows your dedication to continuous improvement.

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What role does collaboration play in your work as a Solutions Engineer?

Explain how collaboration with cross-functional teams improves your sales efforts. Provide anecdotes that reflect your teamwork with Account Executives, Engineers, or Customer Support to enhance the customer experience and optimize results.

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How do you handle objections from potential customers?

Describe your approach to objection handling. Mention active listening, empathizing with customer concerns, and strategically addressing their issues with factual information about how Paragon can resolve their challenges.

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What is your experience with proof of concepts, and how have you used them to close sales?

Highlight your process for creating and presenting proofs of concepts that demonstrate the functionality of a product. Share a specific instance where a proof of concept led to a successful sale, ensuring you connect your experience to the Solutions Engineer position at Paragon.

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Why do you want to work as a Solutions Engineer at Paragon?

This is your chance to express genuine enthusiasm for the company and role. Mention Paragon's vision, your passion for integration technology, and how your skills and goals align with the company's mission to make seamless software integration a reality.

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Full-time, hybrid
DATE POSTED
December 8, 2024

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