Supervisor / Customer Service

Description

Fast Park & Relax looking for a positive, high energy, talented individual to apply their leadership skills in the travel industry. We are looking for a candidate that would serve as both customer service representative and supervisor.

Fast Park & Relax, the premier offsite parking company near Cleveland Hopkins International Airport, offers a competitive wage, room for advancement with a national company and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.

Earn $15.50 per hour for customer service position and $19.00 - $21.00 per hour for SUPERVISOR (this is a hybrid position)

Available Shift:

• This position will require you to work evenings and weekends 4pm – 12am

We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. If you have a desire to work with a great team, are energetic and organized, you should apply.

Benefits:

• 401(k) with generous company match
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Summary: Directly supervise and coordinate activities of transportation and facility employees.

Duties and Responsibilities:

• Ensure employees clock in and perform their duties as required for their shift.
• Monitor facility maintenance to ensure it is clean and maintained according to company standards.
• Enforce safety rules and regulations.
• Report vehicle accidents or employee injuries as set forth by company policy.
• Resolve worker problems or collaborate with employees to assist in problem resolution.
• Assist in other capacities and departments as needed.
• Audit daily work of Guest Ambassadors and Drivers.
• Respond accordingly if a shift needs to be filled, find coverage.
• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.
• Other duties as assigned.

Qualifications

Required Education:
- High School Diploma or equivalent. 

Required Experience:
- Minimum of 2 years of experience in parking or hospitality management or a related field.
- Experience with revenue control and cash handling procedures.
- Experience supervising and motivating a team.
- Experience in customer service, including handling complaints and resolving conflicts.
- Experience with hospitality/parking management software and technology.

Required Skills and Abilities:
- Strong leadership and management skills, with the ability to motivate and direct a team.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, employees, and other stakeholders.
- Strong problem-solving and decision-making skills, with the ability to handle difficult situations and resolve conflicts.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Knowledge of parking regulations and procedures.
- Ability to work independently and as part of a team.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand for extended periods of time and work in all weather conditions.
- Valid driver's license and acceptable driving record/background check/drug test. Must pass medical DOT exam.