German Speaking Customer Service for Online Learning & Ed-Tech Department - job 2 of 2
Patrique Mercier Recruitment ES is excited to announce an opportunity for a German-speaking Customer Service Representative to join the Online Learning & Ed-Tech Department! If you are passionate about education and technology, and you thrive in a supportive customer service environment, this role is tailored for you. In this position, you will assist German-speaking clients with their inquiries, providing guidance and support related to our innovative online learning platforms. Join us in making a difference in the education sector while ensuring customers receive premium service!
Your Responsibilities
- Provide exceptional customer support to German-speaking users through various communication channels.
- Assist clients with technical issues, inquiries, and feedback regarding online learning products.
- Maintain a friendly and professional demeanor in all customer interactions.
- Document interactions and solutions accurately to contribute to product improvement.
- Collaborate with the education team to enhance user experience and satisfaction.
- Participate in training to stay informed about product updates and best practices.
- Fluency in German (both written and spoken) is essential. Please ensure that your nationality and native language is clearly stated.
- Genuine interest in online education and technology.
- Prior experience in customer service is a plus, but not mandatory.
- Excellent communication and interpersonal skills.
- Problem-solving ability and a patient, empathetic approach to customer interactions.
- Strong organizational skills and attention to detail.
- Willingness to learn and adapt in a fast-paced environment!
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · 2 Extra Salaries Per Year Fully Paid Training
- . Above Average Greek Salary
- · Fully Paid Relocation Package ( flight, transfer and hotel )
- · Free Greek Lessons, discounts and other perks
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