German Speaking Customer Service for Fashion & Apparel Department - job 1 of 2
Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative within the Fashion & Apparel Department. This role is ideal for individuals who are passionate about fashion and dedicated to providing top-notch service to German-speaking clients.
Responsibilities
- Provide outstanding customer support to German-speaking clients through various channels including phone, email, and chat.
- Assist customers with inquiries related to fashion products, order placements, and returns.
- Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
- Document customer interactions accurately and maintain comprehensive records in the company’s database.
- Stay updated on product ranges, promotional offers, and latest fashion trends to provide informed assistance.
- Collaborate with the sales and logistics teams to ensure prompt order fulfillment and issue resolution.
- Promote a positive brand image and create an engaging customer experience at all touchpoints.
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the fashion or retail industry.
- Strong communication and interpersonal skills.
- Ability to think critically and provide solutions under pressure.
- Familiarity with customer service software and Microsoft Office Suite.
- Detail-oriented with exceptional organizational skills.
- A keen interest in fashion and a desire to assist customers in making informed choices.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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