Italian Speaking Media Streaming Support Advisor - Athens

As an Italian Speaking Media Streaming Support Advisor at Patrique Mercier Recruitment FR, your primary responsibilities include providing exceptional customer support to Italian-speaking users facing media streaming issues. You'll troubleshoot technical problems related to connectivity, account access, and subscription concerns while also guiding users to maximize their experience with the platform's features. Additionally, you'll maintain accurate records of all interactions in the CRM system and collaborate with colleagues to resolve complex queries and enhance service quality.

To be considered for the Italian Speaking Media Streaming Support Advisor role at Patrique Mercier Recruitment FR, candidates should be fluent in both Italian and English and possess excellent communication skills. Previous experience in customer support, ideally within the media or technology sector, is essential. A strong technical knowledge of streaming services, great analytical and problem-solving abilities, and familiarity with support ticketing systems and CRM tools will also give you a solid advantage. A positive attitude and commitment to outstanding customer service are crucial.

Patrique Mercier Recruitment FR is dedicated to fostering the growth of Italian Speaking Media Streaming Support Advisors through various training and development programs. Roles come with fully paid training sessions designed to enhance your skills in customer service and technical support. Additionally, to promote continuous learning, the company offers opportunities such as free Greek lessons and performance bonuses that further motivate professional development.

The working environment for an Italian Speaking Media Streaming Support Advisor at Patrique Mercier Recruitment FR is dynamic and supportive, primarily remote. You will work as part of a cohesive team, collaborating with technical departments to solve complex issues while also enjoying the flexibility of a remote setup. This arrangement allows you to maintain a positive work-life balance while contributing to a customer-centric culture.

Italian Speaking Media Streaming Support Advisors at Patrique Mercier Recruitment FR enjoy a range of benefits designed to reward hard work and provide additional support. These include private health insurance, 2 extra salaries per year, fully paid training, a fully paid relocation package (including flight, transfer, and hotel), and free Greek lessons. Performance bonuses also incentivize high-quality work while offering discounts and additional perks to enhance the overall employment experience.

Dealing with frustrated customers requires active listening and empathy. A good approach is to acknowledge their feelings, reassure them that you are there to help, and ask for specific details about the issue. Then, provide solutions based on their concerns while maintaining a calm and professional demeanor.

Share a detailed example of a specific technical issue you encountered, how you approached troubleshooting it, and the steps you took to resolve the problem. Highlight your analytical skills and ability to remain calm under pressure, which will be beneficial for the Italian Speaking Media Streaming Support Advisor role.

Discuss the sources you rely on for information, such as industry publications, technology blogs, webinars, and forums. Mention your proactive approach to learning and how you incorporate this knowledge into your customer support role, which is vital for an Italian Speaking Media Streaming Support Advisor.

Explain how you assess the urgency and complexity of each inquiry to determine priorities. Mention any tools you use for tracking support tickets and emphasize your organizational skills and ability to manage time while ensuring that customers feel valued and attended to.

Customer feedback is crucial for understanding user needs, identifying areas for improvement, and enhancing service quality. Discuss how you gather feedback and share it with your team to contribute to the continuous improvement of the streaming services offered.

Talk about the attributes of great customer support, such as responsiveness, empathy, clear communication, and follow-up. Highlight how going the extra mile to understand customer needs sets a great experience apart and ensure customer satisfaction.

Focus on your ability to simplify technical jargon into layman's terms. Use analogies or relatable concepts to communicate effectively without overwhelming the customer. Your goal is to ensure they understand the issue and the steps you will take to solve it.

Describe your proficiency with specific CRM systems and support ticketing tools, along with how you've used them in past roles to manage customer interactions efficiently. Highlighting your experience demonstrates your readiness for the technical aspects of the Italian Speaking Media Streaming Support Advisor role.

Being a team player remotely involves regular communication, being responsive, and collaborating on shared goals. Describe how you utilize communication tools to stay connected with your team and contribute to a positive work culture even from a distance.

Summarize your qualifications, passion for customer support, and any relevant experience that sets you apart from other candidates. Linking your skills with the specific requirements of the position, along with your enthusiasm for the media streaming industry, will demonstrate your fit for the role.